Seamlessly transfer Salesforce sales orders to SAP with real-time credit validation

• Sync new Salesforce orders to SAP only if credit is approved
• Instantly notify teams in Slack when an order fails the credit check
• Reduce manual intervention and speed up order processing

Automate ticket flow from BMC Helix ITSM to Jira with AI-enhanced translation and SLA data enrichment

• Create Helix incidents and sync automatically with Jira tickets
• Translate ticket summaries into traditional Chinese using AI
• Enrich ticket details with SLA urgency and response time
• Sync comments, attachments, and updates bidirectionally
• Send real-time notifications to Microsoft Teams and Slack

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Automatically document every resolved Helix ticket as a structured Confluence article

• Sync resolved incidents from Helix directly to Confluence
• AI generates clear articles with ticket title, description, comments, and resolution details
• Notify teams and preserve critical IT guidance for faster future solutions

Connect BMC Helix and Power BI for automated, real-time IT service and SLA reporting

• Instantly sync ticket creation and updates in BMC Helix to Power BI dashboards
• Track ticket states, priorities, and SLA compliance live, with no manual effort
• Empower IT teams with accurate metrics and actionable performance insights

Streamline incident management by automating BMC Helix incident creation from incoming emails

• Monitor email inboxes for critical keywords to trigger incident creation
• Instantly sync outage alerts to Helix with incident details, urgency, and priority
• Notify IT teams and escalate critical events without manual effort

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Automatically convert customer emails to Freshdesk tickets for streamlined support

• Sync every inbound support email into Freshdesk with full message content and attachments
• Instantly generate new tickets, assign IDs, and track requests without manual input
• Notify support teams in real time for faster customer response and zero missed cases

Transform resolved Freshdesk tickets into structured Confluence knowledge base articles with AI

• Automatically detect when a Freshdesk ticket is closed
• Use AI to generate a new Confluence page summarizing the ticket, resolution, and comments
• Sync and notify teams for instant access to updated documentation
• Ensure no support knowledge is lost and recurring issues are documented

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Seamlessly integrate Freshdesk with Jira for faster, unified support-to-dev workflows

• Instantly generate Jira issues from every new Freshdesk ticket, with all details and attachments
• Automatically sync ticket comments and status updates across both platforms
• Keep support and development teams perfectly aligned without manual data entry

Connect PagerDuty and Freshdesk for automated security incident management

• Sync new PagerDuty security incidents instantly to Freshdesk as high-priority tickets
• Automatically update ticket status in Freshdesk when incidents are resolved in PagerDuty
• Notify IT security teams and close operational gaps on critical issues

Integrate PagerDuty and Jira for end-to-end automated incident management

• Sync new PagerDuty incidents instantly to Jira as actionable issues
• Automatically update Jira issue status as incidents are resolved in PagerDuty
• Notify engineering teams and close communication gaps between systems

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Instantly escalate security threat emails to BMC Helix for automated IT response

• Detect risky email attachments (e.g., shell scripts) through real-time monitoring
• Instantly sync suspicious email content and sender info to BMC Helix as new security incidents
• Notify security teams and capture full incident context for rapid investigation

Bridge your Shopify store with Power BI for instant analytics and decision-making:
• Automatically sync new Shopify orders into Power BI dashboards
• Validate and secure each transaction before reporting
• Trigger on-demand dashboard refresh in Power BI with every successful order
• Deliver product-specific sales metrics instantly to business analysts

Connect Shopify and Power BI for always-synced inventory analytics

• Instantly sync every inventory update from Shopify to Power BI dashboards
• Ensure current product stock levels are available across reporting and analytics
• Empower your team to make real-time business and procurement decisions

Connect BMC Helix Digital Workplace to Azure DevOps for seamless operations and faster IT ticket handling

• Automatically create new Azure DevOps work items from submitted Helix service requests
  
• Validate service request information before generating work items
  
• Sync updates between Helix requests and corresponding DevOps work items
  
• Instantly notify teams when a new work item is created
  
• Streamline escalation to development teams for faster issue resolution
  

Seamlessly synchronize incidents between BMC Helix ITSM and Jira Service Desk for integrated IT and service desk collaboration.

• Auto-sync new Helix ITSM incidents as tickets in Jira Service Desk
  
• Real-time bidirectional updates and comment sync across platforms
  
• Trigger immediate notifications for every critical change
  
• Centralize incident management and cross-team communication
• Accelerate root-cause analysis and reduce time to resolution

Automate outage response by generating BMC Helix ITSM incidents directly from Azure Monitor alerts

• Auto-create BMC Helix ITSM incidents from critical infrastructure alerts
• Validate alert details to ensure incident accuracy
• Trigger notifications to IT teams upon incident creation
• Sync incident resolutions and updates back to Azure Monitor
• Reduce downtime through instant, automated detection and escalation

Automatically escalate BMC Helix ITSM problems into Jira for fast, tracked developer remediation

• Auto-create Jira issues from new or updated Helix ITSM problem records
• Ensure problem data and attachments transfer accurately
• Sync status changes and comments bidirectionally
• Instantly notify owners when a Jira issue is created or resolved
• Centralize tracking for audit and compliance needs

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Automate your cybersecurity response by turning IBM QRadar offenses into BMC Helix ITSM incidents

• Automatically generate Helix ITSM incidents from detected QRadar offenses
• Include offense details, severity, and actionable evidence in each incident
• Trigger instant notifications to security teams for new incidents
• Sync incident updates and resolutions back to security operations
• Enhance audit, compliance, and incident response time with end-to-end automation

Turn Azure Alerts into BMC Helix ITSM incidents for faster IT resolution

• Automatically generate Helix ITSM incidents from incoming Azure Alerts
• Transfer alert severity, description, and relevant metrics for thorough resolution
• Instantly notify operations teams on incident creation
• Sync incident updates and closure status back to Azure alerting
• Reduce downtime and manual triage through seamless automation

Drive proactive IT resolution by converting AppDynamics alerts to BMC Helix ITSM incidents in real time

• Auto-create actionable Helix ITSM incidents from AppDynamics performance alerts
• Transfer alert data, affected components, and severity for accurate triage
• Notify IT operations immediately upon incident creation
• Sync resolution status and comments across platforms
• Streamline root cause analysis and accelerate application recovery

Transform relevant Jira issues into BMC Helix ITSM known errors for proactive IT operations

• Auto-generate Helix ITSM known error records from Jira issues with clear resolution
• Sync root cause, symptoms, and workaround details directly from Jira
• Notify problem managers and support teams upon known error record creation
• Update and track fixes or workarounds in both platforms
• Improve knowledge sharing to prevent repeat incidents

Streamline AWS issue resolution by auto-creating support cases from BMC Helix ITSM incidents

• Automatically generate AWS Support cases from new or escalated Helix ITSM incidents
• Transfer incident details, severity, and attachments to AWS for fast triage
• Sync status and resolution updates between Helix ITSM and AWS Support
• Notify IT and cloud teams instantly upon case creation or update
• Centralize tracking and ensure compliance with audit requirements

Automate procurement by creating Coupa purchase orders and requisitions from BMC Helix Digital Workplace requests

• Auto-generate Coupa requisitions and purchase orders based on Helix Digital Workplace requests
• Validate item, quantity, and financial details before creation
• Sync approval status and updates between both platforms
• Instantly notify finance and procurement teams for new PO/requisition
• Accelerate order fulfillment and improve procurement efficiency

Automate Exchange group setup by connecting BMC Helix Digital Workplace to Microsoft Exchange

• Transform Helix Digital Workplace requests into Microsoft Exchange group creation
• Validate group name, members, and permissions before provisioning
• Sync updates or membership changes between the two platforms
• Notify IT and business owners upon successful group creation
• Centralize audit and compliance tracking for group management

Enable automated ServiceNow incident creation from BMC Helix Operations Management events

• Auto-create ServiceNow incidents using event templates from Helix Operations Management
• Validate event data, severity, and assignment details to ensure incident accuracy
• Sync status and resolution updates between event templates and ServiceNow tickets
• Notify response teams instantly upon incident creation
• Centralize audit and compliance for all incident workflows

Automate incident notifications by creating xMatters events from BMC Helix ITSM incidents

• Auto-generate xMatters events from critical BMC Helix ITSM incidents
• Transfer incident severity, category, and description for accurate notification
• Notify response teams immediately when a new event is triggered
• Sync updates, acknowledgements, and resolutions between platforms
• Accelerate incident troubleshooting and coordinated team responses

Streamline Workday employee management with integrated BMC Helix Business Workflows automation

• Create and update Workday employee records via Helix Business Workflows process templates
• Validate data before syncing with HR, payroll, or benefits in Workday
• Sync all changes and details back to Helix for full visibility
• Notify HR and business teams of employee changes in real time
• Centralize compliance tracking and improve onboarding speed

Automate Salesforce user migration into BMC Helix ITSM for seamless identity and access setups

• Extract and migrate Salesforce user records into BMC Helix ITSM People templates
• Validate and synchronize user details, access roles, and attributes for compliance
• Keep BMC Helix ITSM identity data continuously in sync with Salesforce changes
• Notify HR, IT, and service desk teams on successful migrations or updates
• Centralize audit and compliance tracking for all identity management workflows

Drive collaborative incident handling by posting BMC Helix ITSM incidents and work notes to Slack channels

• Auto-post new BMC Helix ITSM incidents in designated Slack channels
• Sync work notes and updates to Slack conversations in real time
• Notify IT and business teams immediately on incident creation and changes
• Accelerate troubleshooting through instant, threaded communication
• Centralize knowledge sharing for compliance and audit readiness

Eliminate silos by syncing BMC Helix ITSM incidents with Azure DevOps work items

• Auto-create and update Azure DevOps work items from BMC Helix ITSM incidents
• Sync statuses, comments, and attachments bidirectionally in real time
• Notify IT, DevOps, and support teams every time incidents or work items change
• Track end-to-end resolution for audits and compliance
• Accelerate problem-solving for critical service issues

Connect IT and customer success by syncing BMC Helix ITSM incidents with Salesforce Service Cloud cases

• Auto-create and update Salesforce Service Cloud cases from BMC Helix ITSM incidents
• Bidirectionally sync status, notes, and attachments for every incident and case
• Notify IT, support, and customer teams of all updates in real time
• Track complete support history for audits and compliance
• Accelerate problem-solving with unified cross-team collaboration

Connect BMC Helix ITSM with ServiceNow to synchronize incident management in real time

• Auto-create and update ServiceNow incidents from BMC Helix ITSM tickets
• Bidirectional sync of incident status, notes, and attachments
• Instant notification to IT teams as incident events unfold
• Streamline collaboration and accelerate problem-solving
• Unify audit logs and comply with regulatory requirements

Boost IT monitoring by syncing BMC Helix Operations Management events with Splunk alerts

• Auto-generate Splunk alerts from new or critical Helix Operations Management events
• Transfer event details, severity and source information to Splunk in real time
• Sync status and remediation information bi-directionally between platforms
• Notify IT and security teams on actionable alerts and event changes
• Improve audit and compliance through unified monitoring data

Align monitoring and IT operations by syncing System Center Operations Manager alerts with BMC Helix ITSM

• Auto-create or update Helix ITSM incidents from new SCOM alerts
• Bidirectionally sync status, details and resolution notes in real time
• Notify IT, support and operations teams as alerts are resolved or updated
• Centralize audit and incident lifecycle history across both platforms
• Accelerate troubleshooting and reduce downtime with automated updates

Keep your Power BI dashboards up to date with every BigCommerce order

• Instantly sync newly placed orders from BigCommerce to Power BI analytics
• Provide sales, product and revenue updates in real time for smarter decisions
• Eliminate manual export and refresh delays with continuous data flow

Keep your product inventory perfectly updated in Power BI with every BigCommerce change

• Instantly reflect inventory updates from BigCommerce into Power BI dashboards
• Access current and historical product stock information in real time
• Streamline reporting, demand planning and fulfillment with accurate data

Aggregate your multi-store e-commerce sales into Power BI for complete, live analytics

• Instantly sync orders and sales from both Shopify and BigCommerce into a single Power BI view
• Track real-time order counts, total revenue and platform-specific performance KPIs
• Eliminate data silos and manual exports for seamless, actionable reporting

Keep Salesforce and BMC Helix always in sync for cases and incidents

• Automatically create Helix incidents from Salesforce cases with full details and attachments
• Bi-directionally sync status changes, comments and attachments in real time
• Eliminate manual updates for faster collaboration and resolution

Deliver seamless support by syncing Shopify order cancellations into Freshdesk tickets

• Instantly create Freshdesk tickets for all canceled Shopify orders with complete order details
• Automate support workflows and ticket creation for timely follow-up and resolution
• Ensure every canceled order is tracked and managed without manual intervention

Connect Shopify to Salesforce for automated customer and sales pipeline management

• Instantly create Salesforce accounts and opportunities from new Shopify orders.​
• Update existing customer records with new opportunities for repeat purchases.​
• Sync order numbers, product details and customer data in real time.

Use AI to route emails into the right Slack channels for focused team collaboration

• Capture every incoming email and classify it with AI into Sales, Finance, Orders, or Marketing in real time.​
• Instantly notify the correct Slack channel with formatted, context-rich messages.​
• Reduce inbox noise and ensure teams only see the emails relevant to their work.​

Capture every Aircall conversation as an AI-generated summary directly in HubSpot

• Sync Aircall call recordings and transcripts into IntelliPaaS for AI summarization.​
• Automatically attach concise call summaries to the correct HubSpot contact record.​
• Notify sales and service teams with up-to-date interaction history without manual note-taking.​

Turn every missed Aircall call into a fully documented Freshdesk ticket

• Automatically create a Freshdesk ticket whenever an inbound Aircall call is missed.​
• Capture voicemail transcriptions and sync them as notes on the existing ticket.​
• Ensure support teams never lose track of a missed call and can respond with full context.​

Turn every Aircall conversation into a structured Salesforce lead with AI

• Capture completed Aircall conversations, transcribe them, and summarize with AI in IntelliPaaS.​
• Automatically create Salesforce leads populated with caller details and AI-generated call insights.​
• Give sales reps clear context for follow-up without replaying call recordings.

Turn critical outage emails into actionable ServiceNow incidents instantly

• Scan inbound emails for “outage” in the subject or body and auto-create ServiceNow incidents.​
• Sync email subject and content into short and detailed descriptions with high urgency and priority.​
• Ensure IT never misses outage alerts and can respond faster to high-impact issues.

Convert resolved ServiceNow incidents into Confluence knowledge articles with AI

• Monitor ServiceNow for incidents moved to Resolved with a resolution reason.​
• Automatically summarize incident details and publish structured pages in Confluence.​
• Ensure only completed fixes become reusable knowledge, without manual copy and paste.

Connect Roller and Salesforce to keep catalog, customers and bookings perfectly in sync

• Automatically sync new Roller products to Salesforce Products and customers to Accounts.​
• Create Salesforce Opportunities from Roller bookings, linked to the right account and products.​
• Give sales teams real-time pipeline and revenue visibility without manual data entry.

Keep your Power BI reports perfectly aligned with live ServiceNow incidents and SLAs

• Sync every new and updated ServiceNow incident into Power BI using real-time Push Rows integration.​
• Track ticket counts, priorities, status changes, durations and SLA compliance with no manual exports.​
• Give operations, supportand leadership teams always-current visibility into IT service performance.​

Let teams work in Azure DevOps or Jira while staying perfectly in sync

• Automatically create Jira issues from new Azure DevOps work items with shared titles, descriptions and initial statuses.​
• Bi-directionally sync status changes, comments and attachments between Azure DevOps and Jira.​
• Eliminate duplicate updates and keep engineering and product teams aligned in their preferred tools.

Keep your Salesforce product catalog synchronized with ROLLER in real time

• Detect new product creation events in ROLLER and auto-create matching Salesforce Product records.​
• Map key attributes like name, priceand configuration directly into Salesforce.​
• Eliminate manual rekeying so sales can quote and build Opportunities with the latest items.​

Keep ROLLER guests and Salesforce Accounts perfectly aligned

• Detect new customer creation events in ROLLER and auto-create matching Salesforce Accounts.​
• Map key profile and contact details into Salesforce for sales, marketing and service use.​
• Eliminate duplicate entry and maintain a single, accurate customer record across systems.

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Turn ROLLER bookings into Salesforce Opportunities automatically

• Detect new ROLLER bookings and create Salesforce Opportunities under the correct Account.​
• Map booked products into Opportunity Line Items for precise revenue attribution.​
• Give sales and management real-time visibility into booking-driven pipeline and revenue.​

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Turn static Excel sheets into dynamic, real-time Power BI dashboards

• Automatically push new Excel 365 sales rows into Power BI without manual refreshes.​
• Sync order details, sales values, and product data instantly for up-to-date analytics.​
• Visualize performance by region, product, or date with always-current spreadsheet data.​

Keep leadership informed by posting automated ROLLER revenue summaries to Slack at close of day

• Auto-calculate total revenue from ROLLER at the end of every business day
• Post a clear financial summary to designated management Slack channels
• Breakdown revenue by key categories (e.g., tickets, F&B, merchandise)
• Eliminate manual reporting and late-night system logins
• Ensure accurate, timely financial visibility for venue operators

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Celebrate wins and prepare for VIPs by notifying Slack when ROLLER bookings exceed $1,000

• Trigger instant Slack alerts for any booking over $1,000 (or custom threshold)
• Share customer name, package details, and booking value immediately
• Notify sales and operations managers to ensure VIP readiness
• Create a virtual "sales bell" to celebrate high-revenue transactions
• Ensure zero delay in acknowledging premium guests

Elevate guest experiences by notifying staff of VIP arrivals from ROLLER

• Trigger Slack alerts the moment a VIP or member scans their ticket
• Display guest name, membership tier, and location of entry
• Notify guest services or management teams for immediate greeting
• Sync check-in timestamps for accurate service tracking
• Ensure consistent, high-touch service for your most valuable customers

Proactively manage crowd levels by alerting Slack when venue capacity hits 90%

• Monitor real-time venue attendance and capacity limits from ROLLER
• Trigger instant Slack alerts when occupancy reaches 90% (or custom limit)
• Notify operations and security teams to manage entry flow
• Prevent overcrowding and ensure compliance with safety regulations
• Enable rapid decision-making on walk-in ticket sales

Maintain financial control by alerting Slack whenever a high-value ROLLER refund is processed

• Monitor all refund transactions in ROLLER in real time
• Trigger an instant Slack alert for refunds over $50 (or your custom limit)
• Display refund amount, reason and processing staff member
• Enable managers to review or query transactions immediately
• Deter internal fraud and ensure policy compliance
  

Turn negative feedback into service recovery by alerting Slack instantly

• Monitor ROLLER Guest Experience surveys for low scores (e.g., < 3 stars)
• Post negative feedback details to a dedicated customer care Slack channel
• Include guest comments, visit date and contact information
• Enable managers to reach out and resolve issues before they become public reviews
• Protect your venue’s reputation with rapid response

Combat churn by alerting Slack teams to ROLLER membership drops and payment issues

• Trigger Slack notifications immediately upon membership cancellation
• Alert finance or support teams when recurring payments fail
• Display member details, plan type and cancellation reason (if provided)
• Enable immediate "save" attempts by the membership team
• Automate payment recovery workflows through team visibility

Start every week informed with an automated ROLLER performance brief in Slack

• Auto-compile revenue and attendance data from the previous week (Mon-Sun)
• Post a Monday morning summary to leadership Slack channels
• Highlight key trends: total revenue, guest count and top-selling packages
• Eliminate manual report generation and Monday morning data scrambling
• Align management teams instantly on last week's results

Turn inquiries into bookings by alerting your sales team in Slack instantly

• Monitor ROLLER for new event or party inquiries
• Post inquiry details to the sales team's Slack channel immediately
• Include contact info, event date and group size
• Enable lightning-fast follow-up to secure bookings
• Track lead response times and team assignment in Slack threads

Keep your party schedule in sync by auto-adding ROLLER bookings to Google Calendar

• Automatically sync confirmed party bookings from ROLLER to a shared Google Calendar
• Include customer name, party package and room assignment
• Update calendar events if booking times or details change
• Give floor staff and hosts visibility without ROLLER access
• Prevent double-booking and streamline room preparation

Keep leadership aligned by syncing ROLLER venue buyouts to Google Calendar

• Automatically sync full venue hire bookings from ROLLER to a management Google Calendar
• Block out dates clearly to prevent conflicting events or meetings
• Include client details, event type and exclusivity times
• Ensure all departments are aware of closure dates for general public
• streamline long-term planning and staffing schedules

Coordinate downtime effectively by syncing ROLLER maintenance to Google Calendar

• Automatically sync scheduled attraction maintenance from ROLLER to an operations Google Calendar
• Clearly visualise downtime blocks for rides, lanes, or areas
• Ensure staff rosters align with asset availability
• Prevent sales teams from booking events on closed attractions
• Keep maintenance and operations teams perfectly aligned

Keep leadership informed by posting automated ROLLER revenue summaries to Microsoft Teams at close of day

• Auto-calculate total revenue from ROLLER at the end of every business day
• Post a clear financial summary to designated management Teams channels
• Breakdown revenue by key categories (e.g., tickets, F&B, merchandise)
• Eliminate manual reporting and late-night system logins
• Ensure accurate, timely financial visibility for venue operators

Celebrate wins and prepare for VIPs by notifying Microsoft Teams when ROLLER bookings exceed $1,000

• Trigger instant Teams alerts for any booking over $1,000 (or custom threshold)
• Share customer name, package details and booking value immediately
• Notify sales and operations managers to ensure VIP readiness
• Create a virtual "sales bell" to celebrate high-revenue transactions
• Ensure zero delay in acknowledging premium guests

Elevate guest experiences by notifying staff of VIP arrivals from ROLLER via Microsoft Teams

• Trigger Teams alerts the moment a VIP or member scans their ticket
• Display guest name, membership tier and location of entry
• Notify guest services or management teams for immediate greeting
• Sync check-in timestamps for accurate service tracking
• Ensure consistent, high-touch service for your most valuable customers

Turn negative feedback into service recovery by alerting Microsoft Teams instantly

• Monitor ROLLER Guest Experience surveys for low scores (e.g., < 3 stars)
• Post negative feedback details to a dedicated customer care Teams channel
• Include guest comments, visit date and contact information
• Enable managers to reach out and resolve issues before they become public reviews
• Protect your venue’s reputation with rapid response

Combat churn by alerting Microsoft Teams to ROLLER membership drops and payment issues

• Trigger Teams notifications immediately upon membership cancellation
• Alert finance or support teams when recurring payments fail
• Display member details, plan type and cancellation reason (if provided)
• Enable immediate "save" attempts by the membership team
• Automate payment recovery workflows through team visibility

Start every week informed with an automated ROLLER performance brief in Microsoft Teams

• Auto-compile revenue and attendance data from the previous week (Mon-Sun)
• Post a Monday morning summary to leadership Teams channels
• Highlight key trends: total revenue, guest count and top-selling packages
• Eliminate manual report generation and Monday morning data scrambling
• Align management teams instantly on last week's results

Turn inquiries into bookings by alerting your sales team in Microsoft Teams instantly

• Monitor ROLLER for new event or party inquiries
• Post inquiry details to the sales team's Teams channel immediately
• Include contact info, event date, and group size
• Enable lightning-fast follow-up to secure bookings
• Track lead response times and team assignment in Teams threads