System Center Operations Manager <-> BMC Helix ITSM
IntelliPaaS Integration Pack for Microsoft System Center Operations Manager (SCOM) and BMC Helix ITSM enables real-time, end-to-end alert and incident lifecycle automation. When SCOM detects an alert, a corresponding BMC Helix ITSM incident is created or updated, syncing all alert status, key details, and resolution notes. All updates and resolutions in either platform flow instantly across both systems, ensuring clarity, accountability, and faster response for IT and business teams. Ensure compliance, boost service availability, and strengthen your operations with secure, scalable integration.
From 89/month
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System Center Operations Manager <-> BMC Helix ITSM
Automate SCOM Alert and Helix ITSM Incident Synchronization
IntelliPaaS connects Microsoft SCOM and BMC Helix ITSM automatically syncing alerts, updates, and resolutions for unified monitoring and incident response.
Why Deploy This Use Case
- Auto-create BMC Helix ITSM incidents from SCOM alerts
- Bidirectionally sync alert status, escalation, and resolutions
- Notify all response teams on any update or closure
- Track incident and alert history for audit and compliance
- Accelerate root cause analysis and error correction
- Deploy enterprise-ready, zero-code automation easily
Bridge IT monitoring with incident management IntelliPaaS delivers fast, compliant updates between SCOM and Helix ITSM!
Use Case Highlights
Automated Alert-to-Incident Sync
New SCOM alerts create or update Helix ITSM incidents for end-to-end monitoring.
Bidirectional Status & Detail Sync
Status, details, and resolutions flow both ways between SCOM and Helix ITSM in real time.
Immediate Notifications
IT and support teams are alerted instantly to all event and incident changes.
Full Audit & Compliance
Complete lifecycle tracking ensures regulatory and service reporting needs are met.
Accelerated Response
Faster issue detection, escalation, and recovery through automation and collaboration.
Zero-Code, Fast Deployment
Roll out the synchronization in minutes engineered for scale and security.
Connect all your applications
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