Connect Freshdesk Without Constraints

IntelliPaaS connects Freshdesk with your core business systems – streamlining support operations across cloud and on-prem environments with no code required.

Freshdesk Integration Capabilities

• Bi-directional sync of tickets, status, comments and custom fields
• Automate support workflows across ITSM, CRM and HR systems
• Trigger flows on ticket creation, updates or SLA breaches
• Route, enrich and prioritise tickets using external business context
• Visual flow builder with full support for pro-code logic
• Secure deployment in cloud, on-prem, hybrid or air-gapped setups
• Compatible with both Lightning and Classic environments

Common Integration Scenarios

• Push Freshdesk tickets into ServiceNow or Jira with full context
• Sync customer and contact data with Salesforce or HubSpot
• Trigger Microsoft Teams alerts when high-priority tickets are created
• Link HR or IT requests from ADP or Workday to support tickets
• Enrich support cases with real-time data from SAP or Active Directory

Deployment Options

• SaaS or Private Cloud
• On-premise or fully air-gapped
• Containerized (Kubernetes, Docker)
• 100% regional data residency and compliance support included

Why IntelliPaaS

• No-code to pro-code flexibility
• Built-in security and audit features
• Reusable templates and connector kits
• Supports enterprise scaling and team governance
• Works across industries with high-volume customer or internal support