Connect Zendesk Without Constraints

IntelliPaaS connects Zendesk with your core business systems – streamlining customer support and service operations across cloud and on-prem environments with no code required.

Zendesk Integration Capabilities

• Bi-directional sync of tickets, comments, users and custom fields
• Automate support workflows across ITSM, CRM, HR and finance platforms
• Trigger flows on ticket creation, updates, escalations or SLA breaches
• Enrich Zendesk records with contextual data from ERP or employee systems
• Visual flow builder with full support for pro-code logic
• Secure deployment in cloud, on-prem, hybrid or air-gapped setups
• Compatible with both Lightning and Classic environments

Common Integration Scenarios

• Push high-priority tickets into Jira or ServiceNow for escalation
• Sync contact and support history with Salesforce, HubSpot or Workday
• Trigger Microsoft Teams alerts when urgent issues are logged
• Route HR-related tickets from Zendesk into ADP or Freshdesk
• Automate feedback or survey requests via DocuSign or SendGrid

Deployment Options

• SaaS or Private Cloud
• On-premise or fully air-gapped
• Containerized (Kubernetes, Docker)
• 100% regional data residency and compliance support included

Why IntelliPaaS

• No-code to pro-code flexibility
• Built-in security and audit features
• Reusable templates and connector kits
• Supports enterprise scaling and team governance
• Works across industries with high-volume, omnichannel customer support