ITSM Integration Solutions

No More Ticket Chaos

Real-Time Ticket Sync – No Plug-Ins. No Delays.

IntelliPaaS eliminates the gaps between disconnected ITSM systems. Whether you’re managing incidents in Jira, Helix or ServiceNow, every ticket update, comment and status is instantly mirrored across platforms – with full context and zero conflict.

‍Key Capabilities:

Bi-directional ticket sync across BMC Helix, Jira, ServiceNow and more
Field mapping and data transformation without custom scripts
Status, assignment and comment sync in real time
Built-in conflict resolution to prevent duplication or overwrite

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Real-Time Ticket Sync – No Plug-Ins. No Delays.

Use Cases

Real-World Use Cases

Use Case	Description
Jira ↔ ServiceNow Incident Sync	Keep incidents aligned across engineering and support teams.
BMC ↔ Jira Problem Linking	Ensure root cause analysis flows bi-directionally between IT and DevOps.
Assignment Routing	Reflect ticket ownership changes instantly across platforms.
SLA Status Updates	Update priority, status or escalations in both systems without delay.

Featured Connectors

BMC Helix

ServiceNow

Jira

Freshdesk

Microsoft Teams

Slack

Smarter Tickets. Seamless Sync.

‍Key Capabilities:

Featured Connectors

Ready to Take Control of Your Integrations?