BMC Remedy Connector | Enterprise iPaaS Integration

Connect BMC Remedy Without Constraints

IntelliPaaS connects BMC Remedy with your core business systems – streamlining incident, change and asset management across cloud and on-prem environments with no code required.

The BMC Remedy connector authenticates via API keys and OAuth, enabling secure, audited access to tickets, incidents and change records across the full ITSM lifecycle. Connecting BMC Remedy to HR, monitoring and ERP systems closes the loop between IT operations and business processes, reducing mean time to resolution and ensuring that service records stay accurate across every system of record.

BMC Remedy Integration Capabilities

• Bi-directional sync of incidents, changes, problems and asset records
• Automate escalation, approval and resolution workflows across systems
• Trigger flows on ticket creation, assignment, closure or SLA breaches
• Align Remedy data with ITSM, HR, CRM and asset management tools
• Visual flow builder with full support for pro-code logic
• Secure deployment in cloud, on-prem, hybrid or air-gapped setups

These capabilities enable IT teams to automate the full service management lifecycle — from ticket creation and triage through to resolution and post-incident review — without manual intervention at each step. IntelliPaaS manages retries, error handling and audit logging transparently, so integration flows remain reliable even under high incident volumes.

Common Integration Scenarios

• Escalate Remedy tickets into Jira or ServiceNow with full data context
• Sync asset records and ownership data with SAP S/4HANA or Workday
• Trigger Microsoft Teams alerts when incidents breach SLAs
• Route onboarding or access requests from HR systems like ADP or Workday
• Automate audit trails by pushing ticket data into Splunk or Datadog

These scenarios are particularly valuable for organisations running enterprise service management programmes, where ITSM data needs to flow accurately between IT operations, HR, security and business application teams. IntelliPaaS pre-built templates cover the most common integration patterns, enabling implementation teams to go live in days rather than weeks.

Deployment Options

• SaaS or Private Cloud
• On-premise or fully air-gapped
• Containerized (Kubernetes, Docker)
• 100% regional data residency and compliance support included

Flexible deployment is essential for organisations operating in regulated industries or jurisdictions with strict data residency requirements. IntelliPaaS supports private cloud and on-premise deployments with full regional data sovereignty, ensuring that BMC Remedy integration data never leaves your designated infrastructure boundaries. All deployment modes receive the same feature set, connector library and support tier, with no capability trade-offs based on deployment choice.

Why IntelliPaaS

• No-code to pro-code flexibility
• Built-in security and audit features
• Reusable templates and connector kits
• Supports enterprise scaling and team governance
• Works across industries with complex ITSM and compliance needs

IntelliPaaS combines the simplicity of no-code configuration with the power of a full enterprise integration platform, making it suitable for both IT teams managing complex enterprise architectures and business users automating specific workflows. The BMC Remedy connector is continuously maintained to reflect API changes, authentication updates and new endpoint support, so integrations remain functional without ongoing developer involvement. Enterprise customers also benefit from dedicated solution engineering support, pre-built integration kits and a growing library of tested templates.