Customer Service
Deliver Faster, Smarter Customer Support
IntelliPaaS connects CRM, helpdesk and messaging tools to unify support data, automate ticket flows and give agents a complete customer view in real time.
No More Disconnected Customer Conversations
Integrated Support That Keeps Teams Aligned and Customers Happy
Customer service teams lose time and context when working across disconnected platforms. IntelliPaaS bridges these gaps – ensuring every agent has access to complete, up-to-date customer data and tickets sync seamlessly across systems like Salesforce, Zendesk and Teams.
Key Capabilities:
- Real-time sync between CRM, helpdesk and chat tools
- Bi-directional ticket updates across platforms like Zendesk, Freshdesk and Jira
- Unified customer profiles with history, status and interaction records
- Embedded AI for sentiment tagging, response suggestions and routing
- Trigger follow-ups, escalations and notifications across support channels
- Role-based access and full audit trails for regulated service environments
Use Cases
Real-World Use Cases
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