New Relic Connector | Enterprise iPaaS Integration

Connect New Relic Without Constraints

The New Relic connector authenticates via API tokens and OAuth, providing secure, rate-limit-aware access to pipelines, metrics and alert streams. Connecting New Relic with ITSM and communication platforms enables fully automated incident management workflows — from detection through to ticket creation, escalation and resolution — without any manual handoffs.

IntelliPaaS seamlessly connects New Relic with your core business systems, enabling no-code integration for observability data extraction, alert management and distributed tracing synchronisation across cloud, on-prem and hybrid environments.

New Relic Integration Capabilities

• Execute NRQL queries to extract metrics, events, logs and traces from New Relic databases.
• Retrieve and manage alert policies and notification configurations programmatically.
• Access dashboard configurations and chart data for observability reporting pipelines.
• Discover and retrieve entity data including applications, hosts and services.
• Extract error and exception data for incident management and root cause analysis workflows.
• Support for New Relic One, Full Stack Observability and New Relic AI Monitoring.

These capabilities allow engineering and operations teams to connect observability data with the rest of the enterprise, ensuring that alerts, incidents and performance metrics reach the right systems and people automatically. IntelliPaaS normalises data from multiple monitoring sources and routes it through configurable business logic, enabling consistent, rule-based incident response.

Common Integration Scenarios

• Stream New Relic alert events to ITSM and incident management platforms for automated ticket creation.
• Sync application performance metrics from New Relic to data warehouses for SLA reporting.
• Push distributed trace data to analytics platforms for latency and dependency analysis.
• Correlate New Relic error data with deployment events from CI/CD and release management tools.
• Automate escalation workflows by integrating New Relic alerts with communication platforms.

These scenarios are essential for engineering organisations adopting site reliability engineering practices, where reducing mean time to detect and mean time to resolve depends on tight integration between monitoring, incident management and communication systems. IntelliPaaS enables alert correlation, enrichment and routing at the platform level, reducing noise and ensuring that incidents reach the right responders instantly.

Deployment Options

• SaaS or private cloud deployment.
• On-premise or air-gapped environments.
• Containerised deployment for scalability.
• Support for New Relic cloud with API key authentication.

Flexible deployment is essential for organisations operating in regulated industries or jurisdictions with strict data residency requirements. IntelliPaaS supports private cloud and on-premise deployments with full regional data sovereignty, ensuring that New Relic integration data never leaves your designated infrastructure boundaries. All deployment modes receive the same feature set, connector library and support tier, with no capability trade-offs based on deployment choice.

Why IntelliPaaS

• No-code to pro-code flexibility for all integration needs.
• End-to-end security with New Relic API key and licence key management.
• Reusable templates and kits for rapid deployment.
• Enterprise-grade observability with monitoring, alerting and audit logging.

IntelliPaaS combines the simplicity of no-code configuration with the power of a full enterprise integration platform, making it suitable for both IT teams managing complex enterprise architectures and business users automating specific workflows. The New Relic connector is continuously maintained to reflect API changes, authentication updates and new endpoint support, so integrations remain functional without ongoing developer involvement. Enterprise customers also benefit from dedicated solution engineering support, pre-built integration kits and a growing library of tested templates.