ROLLER to Microsoft Teams Feedback Alerts

ROLLER <-> Microsoft Teams

Instantly alert your management team in Microsoft Teams whenever a guest submits a negative ROLLER survey response — so you can follow up and recover the experience fast.

IntelliPaaS Integration Pack for ROLLER and Microsoft Teams helps you protect your brand reputation in real time. When a guest submits a negative survey response via ROLLER such as a low NPS or star rating, our platform instantly triggers an alert in your management Microsoft Teams channel. Armed with the guest's comments and contact details immediately, your team can reach out to resolve the issue.

Without this automation, negative feedback sits in your ROLLER survey dashboard until someone remembers to check it — which may be hours or even days later. By then, a dissatisfied guest has likely vented on Google Reviews or social media, and the opportunity to turn the experience around has passed. The gap between a guest leaving unhappy and your team learning about it is where reputation damage happens.

With the integration active, every low-scoring survey triggers an instant Teams notification that includes the guest's name, rating, written comments and contact information. Your team can begin a personal follow-up within minutes — offering an apology, a complimentary visit or a direct resolution. Guests who receive a fast, genuine response are far more likely to update their public reviews and return to your venue, converting a potential detractor into a loyal advocate.

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Why Deploy This Use Case

The integration monitors ROLLER survey submissions in real time, evaluating each new response against your configured sentiment threshold such as an NPS below a set score or a star rating of two or fewer.
When a qualifying negative response is detected, the workflow immediately compiles a structured alert containing the guest's name, rating, written feedback and contact information.
The alert is posted instantly to your designated management Microsoft Teams channel, ensuring the right team members see it within seconds of the guest submitting their response.
Your team uses the alert to initiate a personal follow-up — via phone, email or a direct message — giving you the best possible chance of resolving the issue and recovering the guest relationship before any public review is posted.