PagerDuty <-> Freshdesk
The IntelliPaaS PagerDuty to Freshdesk (IT Security) Integration Pack automates the full workflow for security incident handling. When PagerDuty logs a high-priority security incident, IntelliPaaS creates a corresponding Freshdesk ticket with all critical event details, urgency, and status. Updates made in PagerDuty such as resolving the incident are immediately reflected in Freshdesk, ensuring both security and IT teams remain fully in sync. Protect your organization against missed alerts and lagging follow-ups using instant ticket sync, adaptive qualifier logic, and AI-powered orchestration across incident lifecycles.
From $89/month
PagerDuty <-> Freshdesk
Automated Security Incident Ticketing from PagerDuty to Freshdesk
See how IntelliPaaS links PagerDuty with Freshdesk to streamline critical security incident capture, ensuring threats are instantly actionable and response teams are always informed.
Why Deploy This Use Case
- Capture new PagerDuty security incidents as Freshdesk tickets instantly
- Sync event urgency, priority, and incident details for faster triage
- Push real-time updates: resolved incidents automatically close tickets
- Eliminate manual entry, reducing operational risk and workload
- Strengthen communication between IT and security departments
- Granular qualifier logic for precise mapping of incident types
Accelerate and fortify your security workflows - try IntelliPaaS for real-time incident ticketing today.
Use Case Highlights
Instant ticket sync
PagerDuty creates Freshdesk tickets on new security incidents
Real-time status updates
Closing an incident updates the Freshdesk ticket to Resolved
High-priority event mapping
Ensures prompt action on severe security threats
Nullifies manual handover
Full automation speeds up IT response and follow-up
Adaptive qualifier function
Only relevant incidents sync, preventing noise and overload
Unified incident trail
Track issues across security and IT teams for better accountability
Connect all your applications
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