Freshdesk <-> Jira
The IntelliPaaS Freshdesk to Jira Integration Pack bridges the gap between customer service and engineering by automating ticket flow and communication. Every Freshdesk ticket triggers the creation of a matching Jira issue, carrying the subject, description, and all relevant attachments. As updates and comments are added in Freshdesk, they instantly appear in Jira, ensuring developers always have the latest customer context. When the ticket status changes, synchronization keeps both teams up to date eliminating duplicate work and accelerating time-to-resolution. Streamline collaboration, reduce operational friction, and deliver better customer outcomes with real-time, automated support-to-dev connectivity.
From $89/month
Automated Ticket and Issue Sync from Freshdesk to Jira
- Automatically capture and convert new Freshdesk tickets into Jira issues
- Sync subject, ticket details, and attachments effortlessly
- Real-time comment and status updates are mirrored in both platforms
- Remove manual updates and ensure teams always reference the latest info
- Improve transparency for both support and development teams
- Accelerate incident and feature resolution by breaking down silos
Transform your support-to-dev handoff and boost cross-team performance - try IntelliPaaS now.
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