Email <-> ServiceNow
The IntelliPaaS Email to ServiceNow Integration Pack automates outage detection and incident creation so operations teams can act without delay. Every new email sent to a monitored inbox is inspected for the keyword “outage.” When a match is found, IntelliPaaS automatically creates a ServiceNow incident, copying the email subject into the short description and the full body into the detailed description, while setting urgency and priority to high. This removes manual triage, guarantees that critical messages are promoted into IT workflows and gives engineers complete context from the original user report to speed investigation and resolution.
From $89/month
Automated Outage Incident Creation from Email to ServiceNow
- Ingest all incoming emails through the IntelliPaaS email adapter.
- Inspect subject and body for the “outage” keyword via automation logic.
- Automatically create ServiceNow incidents with mapped short and detailed descriptions.
- Set incidents to high urgency and priority so they surface at the top of IT queues.
- Preserve full email content for accurate context and faster troubleshooting.
- Eliminate manual mailbox monitoring and reduce the risk of missed outages.
Protect your services by turning every outage email into an immediate ServiceNow incident, automate it with IntelliPaaS.
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