AppDynamics <-> BMC Helix ITSM
IntelliPaaS Integration Pack for AppDynamics and BMC Helix ITSM closes the gap between application performance monitoring and IT service resolution. When AppDynamics detects an alert whether a slowdown, error, or outage - IntelliPaaS instantly generates a matching Helix ITSM incident, packed with relevant details for rapid evaluation. From incident assignment to resolution status, all updates are synchronized automatically, ensuring a single source of truth and uninterrupted visibility. Automate application recovery, empower IT teams with contextual insights, and accelerate resolution flows for critical business services.
From 89/month
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AppDynamics <-> BMC Helix ITSM
Automate IT Incident Creation from AppDynamics Alerts in BMC Helix ITSM
With IntelliPaaS, AppDynamics alerts instantly trigger BMC Helix ITSM incidents, empowering IT teams to remediate performance issues before they impact users.
Why Deploy This Use Case
- Automate Helix ITSM incident creation from real-time AppDynamics alerts
- Transfer critical performance data and context for precise IT action
- Notify support and operations teams on every generated incident
- Sync status and remediation details across both platforms
- Speed up triage and resolve incidents with actionable insights
- No-code, secure deployment at enterprise scale
Get ahead of application issues and lower downtime - IntelliPaaS delivers faster incident response!
Use Case Highlights
Instant Performance Alert Sync
AppDynamics alerts auto-generate Helix ITSM incidents for faster IT resolution.
Comprehensive Alert Data Transfer
All relevant metrics and location data move from monitoring to ticketing with every trigger.
Immediate Team Notification
IT and support teams are alerted at the moment incidents occur, helping address problems quickly.
Bidirectional Sync for Updates
Progress and resolution status mirror across both systems for full traceability.
Strengthened Audit & Compliance
All activity is logged for review and regulatory standards.
Fast, Code-Free Integration
Get going in minutes - IntelliPaaS scales and deploys with zero custom code.
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