BMC Helix <-> xMatters
IntelliPaaS Integration Pack for BMC Helix ITSM and xMatters ensures rapid, coordinated incident notification and resolution for modern IT teams. When critical incidents are detected in BMC Helix ITSM, IntelliPaaS instantly creates corresponding xMatters events that carry incident severity, type, and contextual details needed for fast escalation. Event progress, team responses, and status updates are synchronized bidirectionally, resulting in fewer delays and clearer communication across all responders. Boost your incident handling performance, close the gap between ITSM and response teams, and secure full audit compliance.
From 89/month
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Automate Incident Notifications & Team Response in xMatters from Helix ITSM
- Auto-create xMatters events for every critical Helix ITSM incident
- Ensure data accuracy by transferring incident severity, type, and details
- Notify teams in real time at every stage of the incident lifecycle
- Sync responses, acknowledgments, and closures between ITSM and xMatters
- Improve audit trails and SLA compliance
- Simple, secure, enterprise-ready deployment with zero coding needed
Accelerate your notification workflows and achieve faster incident resolution - IntelliPaaS for xMatters and Helix ITSM!
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