Atlassian Jira <-> BMC Helix ITSM
IntelliPaaS Integration Pack for Atlassian Jira and BMC Helix ITSM automates the creation of known error records from resolved Jira issues. When a Jira issue is closed with a documented root cause and workaround, IntelliPaaS generates a corresponding known error in BMC Helix ITSM, including full details and evidence. Status, workaround steps, and additional knowledge base updates sync bi-directionally, ensuring IT, support, and problem management teams have unified access to key learnings. Accelerate problem resolution, reduce outage recurrence, and keep your enterprise IT operations a step ahead.
From 89/month
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Atlassian Jira <-> BMC Helix ITSM
Automate Known Error Record Creation from Jira Issues in BMC Helix ITSM
IntelliPaaS turns relevant Jira issues into comprehensive BMC Helix ITSM known error records, making knowledge sharing and preventative IT operations effortless.
Why Deploy This Use Case
- Automatically create BMC Helix ITSM known error records from Jira issues
- Sync root cause analyses, workaround steps, and technical details
- Notify IT and support teams as new known errors are registered
- Update and refine known errors as fixes evolve
- Enable continuous improvement with unified, searchable documentation
- Rapid, secure deployment with no-code integration
Reduce repeat incidents and improve IT knowledge management with IntelliPaaS!
Use Case Highlights
Automated Known Error Recording
Transform root-caused Jira issues into Helix ITSM known error records for continuous IT improvement.
Comprehensive Data Sync
All root cause, workaround, and evidence details are shared for clarity and compliance.
Notification & Knowledge Sharing
Relevant stakeholders receive instant updates, boosting awareness and team collaboration.
Repeat Issue Reduction
Known error documentation supports faster incident diagnosis and prevention of repeated outages.
Bi-Directional Updates
Changes to fixes, root causes, and workarounds are reflected in both platforms for accuracy.
Enterprise-Ready, No-Code Deployment
Deploy bi-directional integration at scale - secure, rapid, and without manual effort.
Connect all your applications
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