ROLLER <-> Microsoft Teams
IntelliPaaS Integration Pack for ROLLER and Microsoft Teams acts as your automated retention radar. When a recurring membership payment fails or a member actively cancels their subscription in ROLLER, a high-priority alert is sent to your membership success channel in Teams. This immediate visibility allows your team to reach out instantly - whether to update expired card details or to offer a retention incentive - drastically reducing involuntary churn and saving valuable recurring revenue.
From $89/month
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Why Deploy This Use Case
Use Case Highlights
Churn Prevention
Instant notification allows for a "save call" moments after a cancellation request, increasing retention success.
Revenue Recovery
Rapidly address payment failures (dunning) by contacting members to update billing info before the account lapses.
Operational Visibility
Keep the entire membership team aware of churn rates and reasons in real time.
Contextual Data
Alerts include the member's history and plan, allowing for a personalised retention approach.
Streamlined Workflow
Manage the retention process within Teams threads rather than checking separate email reports.
Proactive Support
Identify potential technical issues if multiple payment failures occur simultaneously.
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