PagerDuty <-> Jira
The IntelliPaaS PagerDuty to Jira Integration Pack automates the workflow between incident detection and resolution tracking. Every time an incident is reported in PagerDuty, a corresponding issue is created in Jira, mirroring all critical details for seamless collaboration. As incidents evolve, status updates push automatically to Jira, ensuring your engineering and support teams remain perfectly aligned, with no manual duplication or lag. Eliminate error-prone updates and speed up your root-cause analysis using real-time status sync, adapter-driven orchestration, and AI-powered automation.
From $89/month
PagerDuty <-> Jira
Automated Incident Sync from PagerDuty to Jira
Watch how IntelliPaaS connects PagerDuty and Jira to automate the flow from incident creation through resolution, giving teams a complete view of service health across platforms.
Why Deploy This Use Case
- Instantly capture PagerDuty incidents as Jira issues with full detail
- Propagate status changes from incident detection through to resolution
- Remove manual updates, reducing operational workload
- Ensure always-on alignment between support and engineering
- Prevent task duplication and speed up response workflows
- Flexible qualifier logic supports granular mapping of incident types
Accelerate resolution cycles and modernize your IT response with real-time two-way sync—try IntelliPaaS today.
Use Case Highlights
Instant incident sync
Automatically create Jira issues from basic PagerDuty incidents
Real-time status alignment:
Push status changes (e.g., Resolved) to keep both systems up to date
Actionable notifications
Engineering teams are instantly informed about urgent incidents
Reduced manual effort
No exporting, copying, or updating required
Qualifier-powered mapping
Only relevant incidents sync, allowing targeted workflows
Improved accountability
Maintain clear ownership and traceability for critical incidents
Connect all your applications
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