IBM QRadar <-> BMC Helix
IntelliPaaS Integration Pack for IBM QRadar and BMC Helix ITSM automates your organization’s cybersecurity incident response.Critical offenses detected and prioritized by QRadar are instantly converted into structured Helix ITSM incidents, carrying detailed context, severity, and supporting evidence.Incidents are assigned, tracked, and resolved with every update syncing back to QRadar to ensure closed-loop security operations and continuous compliance.Automate workflows, reduce manual triage errors, and give security and IT operations teams unified visibility and control with robust, secure integration.
From 89/month
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IBM QRadar <-> BMC Helix ITSM
Automate Security Incident Creation from IBM QRadar Offenses in BMC Helix ITSM
IntelliPaaS transforms IBM QRadar offenses into BMC Helix ITSM incidents in real time - giving security and IT teams a common platform for rapid remediation and effortless compliance.
Why Deploy This Use Case
- Auto-create Helix ITSM incidents from IBM QRadar’s prioritized offenses
- Capture all relevant evidence, severity, and metadata for fast triage
- Notify incident responders immediately as offenses generate incidents
- Ensure resolution and notes sync back for audit and closed-loop operations
- Eliminate manual handoff and decrease false positive rates
- Build resilience with secure, scalable, enterprise-ready deployment
Orchestrate security incident response and close compliance gaps faster with IntelliPaaS!
Use Case Highlights
Automated Security Incident Escalation
QRadar offenses trigger instant BMC Helix ITSM incidents, so threats are handled without delay.
Complete Context Transfer
Offense details, severity ratings, and supporting evidence flow directly into each incident ticket for thorough investigation.
Real-Time Notifications
Security and IT response teams are alerted the moment threats arise, reducing time to containment.
Bidirectional Sync
Incident updates and resolutions are synchronized between ITSM and SIEM for audit and operational assurance.
Enhanced Compliance and Audit Trails
All actions are logged for post-incident review and regulatory compliance.
Rapid, No-Code Deployment
Quickly integrate QRadar and Helix ITSM to automate SOC–ITSM workflows on any enterprise scale.
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