ROLLER to Microsoft Teams VIP Arrivals

IntelliPaaS Integration Pack for ROLLER and Microsoft Teams transforms guest data into actionable service moments. When a VIP member or key guest checks in at a ROLLER POS or turnstile, IntelliPaaS instantly sends an alert to a dedicated Microsoft Teams channel. Front-of-house managers receive the guest's name, membership tier and entry point immediately.

Without this automation, staff have no reliable way to know which guests deserve elevated attention the moment they walk through the door. VIP members may check in and move through the venue without ever being recognised, missing an opportunity to deliver the personalised service that justifies their membership. For venues that rely on membership revenue and repeat visits, failing to acknowledge high-value guests at arrival is a missed retention moment that accumulates into churn over time.

With the integration running, a Teams alert fires the instant a VIP guest checks in — giving floor managers and team leaders a brief window to personally greet the guest, offer a complimentary upgrade or simply acknowledge them by name. Over time this creates a hospitality culture where high-value members feel genuinely seen and valued every visit, increasing satisfaction scores and long-term retention. The alerts can also be used to brief specific staff on guest preferences recorded in ROLLER before the guest even reaches the counter.