ServiceNow <-> Power BI
The IntelliPaaS ServiceNow to Power BI Integration Pack automates IT service reporting by continuously pushing incident and SLA data into interactive dashboards. As incidents are created or updated in ServiceNow, IntelliPaaS captures the events, processes them through its automation layer and sends the latest records to Power BI via the Push Rows connector. Dashboards are refreshed with live ticket counts, open vs closed status, priorities, resolution times and SLA performance metrics such as compliance percentages and time-to-resolve. This eliminates manual data exports and stale reports, enabling teams to monitor workloads in real time, quickly identify bottlenecks and drive data-informed improvements in IT operations.
From $89/month
Real-Time Incident and SLA Reporting from ServiceNow to Power BI
- Capture ServiceNow incident create and update events through the IntelliPaaS adapter.
- Push updates to Power BI using the Push Rows connector for real-time dashboard changes.
- Visualize total tickets, open vs closed counts, priorities, and SLA compliance in one place.
- Track incident progression from New to Resolved to Closed with calculated durations.
- Remove manual reporting cycles and keep stakeholders aligned on current service health.
- Use live metrics to spot issues early and continuously improve IT support performance.
Turn ServiceNow into a live analytics source automate incident and SLA reporting with IntelliPaaS.
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