Email <-> BMC Helix
The IntelliPaaS Email to BMC Helix Integration Pack automates the incident creation workflow for IT operations. By monitoring incoming emails, the platform captures messages containing defined keywords such as "outage," then validates and routes the content through to Helix, automatically generating a new incident with high priority and critical urgency. This end-to-end automation ensures operations teams are alerted immediately, reducing response times and preventing missed reports. With adapters working in the background and intelligent keyword triggers, IT staff can focus on resolving issues, while key incident data is documented accurately and seamlessly.
From $89/month
Automated Incident Management from Email Alerts
- Monitor email streams for outage keywords and alert triggers
- Validate and route incident details directly into BMC Helix
- Automate prioritization for critical issues with urgency flags
- Remove manual inbox checks and ticket entry for operations
- Speed up detection and assignment of incident response teams
- Reduce risk of missed alerts and improve service uptime
Empower your IT team with IntelliPaaS - automate incident management and accelerate response times.
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