BMC Helix <-> ServiceNow

IntelliPaaS Integration Pack for BMC Helix Operations Management and ServiceNow automates the flow from monitoring events to incident management. Critical events generated or templated in Helix Operations Management instantly create actionable ServiceNow incident tickets, carrying validated severity, assignment, and contextual information. As incidents progress, status and resolution updates flow between platforms, maintaining total visibility and compliance for IT operations, support, and leadership teams. Accelerate incident detection, streamline resolution workflows, and prevent service impact through secure, scalable automation.

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From 89/month

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Automate ServiceNow Incident Creation from Helix Operations Management Events

IntelliPaaS transforms BMC Helix Operations Management event templates into ServiceNow incidents, automating IT response and reducing risk of outages or service degradation.

Why Deploy This Use Case

Auto-create ServiceNow incidents from BMC Helix Operations Management events
Validate and sync event type, severity, and assignee for precise incident action
Notify support and ops teams upon incident generation
Keep status and resolution history unified across both systems
Reduce manual entry while maintaining compliance
No-code, rapid deployment at any enterprise scale
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Accelerate proactive incident response and resolution - IntelliPaaS orchestrates your ServiceNow workflow!