BMC Helix <-> Azure DevOps

IntelliPaaS Integration Pack for BMC Helix and Azure DevOps brings service request automation and accountability to IT and development teams. When a request is submitted in BMC Helix Digital Workplace, our platform validates the information and creates a linked Azure DevOps work item for immediate action. Status changes and comments sync back and forth, ensuring both help desk and DevOps stay aligned without manual intervention. Empower your teams to accelerate incident handling, eliminate bottlenecks, and gain real-time visibility into service progress all orchestrated for secure, error-free sync behind the scenes.

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From 89/month

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Automate IT Service Request Work Items in Azure DevOps from BMC Helix

Simplify cross-team workflows by auto-creating and syncing Azure DevOps work items from BMC Helix Digital Workplace service requests. Stakeholders get instant notifications, clear traceability, and up-to-date work item status - no spreadsheets, no delay.

Why Deploy This Use Case

Automate the generation of DevOps work items from validated Helix requests
Keep DevOps and IT support teams in sync with unified workflows
Receive instant notifications for every new work item or critical update
Minimize manual data entry and eliminate duplication errors
Speed up escalation and resolution of issues from help desk to DevOps
Deploy and scale in minutes - IntelliPaaS adapts to enterprise and SMB needs

Boost IT operational efficiency, accelerate incident resolution, and deliver frictionless service with IntelliPaaS!

Use Case Highlights

Seamless BMC Helix – Azure DevOps Integration

Sync service requests instantly into DevOps as actionable work items, reducing response times and manual transcriptions.

End-to-End Request Validation

Ensure every service request contains required information before work item creation, minimizing errors and support rework.

Bi-Directional Status Tracking

Automatically update Helix request status based on DevOps work item progress, maintaining alignment across IT and development.

Automated Notifications & Escalation

Notify stakeholders in real time as requests become work items or as critical milestones are reached, accelerating teamwork.

Enterprise-Grade Security and Compliance

Secure, compliant integration for handling sensitive IT and development data across platforms.

Scalable, No-Code Deployment

Start syncing requests between BMC Helix and Azure DevOps in minutes no coding or technical expertise required, perfect for enterprises or agile IT teams.