BMC Helix <-> ServiceNow
IntelliPaaS Integration Pack for BMC Helix ITSM and ServiceNow automates centralized incident management for enterprise IT teams. Every Helix ITSM incident is reflected in ServiceNow with all pertinent details status, comments, attached files - kept perfectly synchronized across both platforms. Across IT, DevOps, and support, teams share a unified view and data flow, ensuring that incident resolution is rapid, collaborative, and fully tracked for audit. Cut manual activities, eliminate data silos, and stay compliant with seamless, secure two-way integration.
From 89/month
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BMC Helix ITSM <-> ServiceNow (Incident Sync)
Automate Incident Synchronization between BMC Helix ITSM and ServiceNow
IntelliPaaS syncs Helix ITSM incidents to ServiceNow, creating unified records, bidirectional updates, and notifications that drive faster, more reliable IT service management.
Why Deploy This Use Case
- Create and update ServiceNow incidents in real time from Helix ITSM
- Bidirectionally synchronize status, notes, and attachments
- Notify IT and operations teams as incident progress updates
- Consolidate audit logs and ensure regulatory requirements
- Improve cross-team collaboration for faster, more accurate fixes
- Easy, code-free deployment for any enterprise scale
Empower incident management and speed up IT operations - IntelliPaaS unifies Helix ITSM and ServiceNow instantly!
Use Case Highlights
Bidirectional Incident Sync
Helix ITSM and ServiceNow incidents mirror one another for complete, traceable service management.
Real-Time Collaboration
IT teams collaborate across platforms, using synchronized comments and files for rapid resolution.
Automated Notifications
Changes trigger instant alerts for better responsiveness and support coverage.
Audit Trail & Compliance
All activity is securely logged, enabling full audit, reporting, and regulatory adherence.
Reduced Manual Effort
Eliminate double entry and handoffs to keep productivity and data integrity high.
Fast No-Code Integration
Deploy enterprise-scale two-way sync without technical hurdles supported by IntelliPaaS.
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