ServiceNow <-> Confluence

The IntelliPaaS ServiceNow to Confluence Integration Pack automates the creation of IT knowledge articles from real incident resolutions. When an incident in ServiceNow is set to Resolved and a resolution reason is added, IntelliPaaS detects the update, runs AI summarization on the incident details and creates a Confluence page containing the incident title, summary and full description. Only completed incidents are published, ensuring your Confluence space stays focused on proven solutions rather than in-progress work. This hands-free flow preserves troubleshooting history, accelerates future resolutions and builds a continuously improving knowledge base with no extra documentation burden on your teams.

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From $89/month

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Automated Knowledge Article Creation from Resolved ServiceNow Incidents

See how IntelliPaaS monitors resolved incidents in ServiceNow and automatically publishes AI-summarized knowledge articles into Confluence, helping IT teams capture and reuse fixes effortlessly.

Why Deploy This Use Case

Watch ServiceNow incidents transition to Resolved with clear resolution reasons.
Let IntelliPaaS detect the update and trigger AI summarization of incident data.
Automatically create a Confluence page with the incident title, summary, and full description.
Ensure that only completed incidents become searchable knowledge entries.
Reduce manual documentation work while growing a high-quality knowledge base.
Help support teams resolve recurring issues faster using documented solutions.
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Turn every resolved incident into lasting IT knowledge, automate ServiceNow to Confluence with IntelliPaaS.