BMC Helix <-> Jira
The IntelliPaaS Integration Pack for BMC Helix ITSM to Jira streamlines IT service management by automating ticket creation and synchronization. As tickets are created in Helix, they are seamlessly synced to Jira, where AI-driven translation converts summaries into traditional Chinese while enriching detailed descriptions with SLA parameters like urgency and response time to ensure automated classification and SLA assignments. The integration supports bidirectional syncing of updates, attachments, and comments to keep systems aligned. Additionally, real-time notifications are sent to Microsoft Teams and Slack, ensuring teams stay informed. Deployable on cloud platforms such as Azure (including UK regions), AWS, and AliCloud, IntelliPaaS ensures data residency and compliance.
From $89/month
AI-Driven Ticket Sync & SLA Enrichment in BMC Helix ITSM -Jira
- Automatically create and sync tickets between BMC Helix ITSM and Jira
- Utilize AI to translate ticket summaries into traditional Chinese for clear communication
- Enrich ticket details with SLA metrics including urgency and response times
- Sync comments, updates, and attachments bidirectionally for full context
- Send timely notifications to Teams and Slack to enhance team collaboration
- Ensure data compliance with deployment options across major cloud providers
Experience streamlined ITSM workflows and enhanced global collaboration with IntelliPaaS. Try it today!
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