BMC Helix <-> Jira

IntelliPaaS Integration Pack enables real-time synchronization of incidents between BMC Helix ITSM and Jira Service Desk, so your IT, development, and service desk teams always stay in sync. When a Helix ITSM incident is created or updated, matching Jira issues are automatically generated and kept up to date with status, priorities, and comments flowing seamlessly both ways. Automated updates, notifications, and escalations ensure issue progress never stalls, while your staff are freed from repetitive manual entries and email tagging. Unlock unified visibility, eliminate operational friction, and let teams collaborate on issues faster than ever delivered securely and ready for enterprise scale.

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From 89/month

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BMC Helix <-> Jira

Sync Incidents Across BMC Helix ITSM and Jira for Real-Time Collaboration

IntelliPaaS connects BMC Helix ITSM and Jira Service Desk for real-time, bidirectional incident synchronization. Empower every team with up-to-date information, faster escalation paths, and seamless service collaboration.

Why Deploy This Use Case

Automate incident sync between BMC Helix ITSM and Jira Service Desk
Ensure always-on status, comment, and priority updates in both directions
Get instant notifications as incidents evolve or escalate
Unify communication for breakneck incident resolution
Deploy enterprise-grade security and control in minutes
Scale solution-wide—IntelliPaaS adapts to all enterprise environments

Bridge ITSM and service desk silos. Accelerate every incident to resolution with IntelliPaaS!

Use Case Highlights

Real-Time Incident Sync

Incidents raised in BMC Helix ITSM instantly generate and update Jira Service Desk tickets, eliminating delays and manual work.

Unified Status and Comment Tracking

All updates and comments synchronize between systems, so everyone works with the latest data.

Faster Escalation and Response

Incident status changes, assignments, and escalations are mirrored for rapid cross-team action.

Secure, Compliant Data Handling

Meets enterprise standards for incident audit, traceability, and compliance.

Automated Stakeholder Notifications

Notify all stakeholders and escalate incidents in real time, improving oversight and accountability.

No-Code, Plug-and-Play

Implement two-way sync between Helix ITSM and Jira Service Desk in minutes no coding, built for any scale.

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BMC Helix <-> Jira

Sync Incidents Across BMC Helix ITSM and Jira for Real-Time Collaboration

Use Case Highlights

Try for Free

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