BMC Helix <-> Salesforce

IntelliPaaS Integration Pack for BMC Helix ITSM and Salesforce Service Cloud enables seamless synchronization of incidents and cases across IT and customer support environments. Whenever a critical incident arises in Helix ITSM, a matching case is created or updated in Service Cloud—with status, communications, and notes kept in perfect alignment across both platforms. Teams collaborate faster, ensure transparent status updates, and provide customers with unified, real-time support experiences. Enhance SLA tracking, accelerate resolution, and meet the needs of both internal IT and external customer care without duplicative manual tasks.

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From 89/month

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BMC Helix ITSM <-> Salesforce Service Cloud (Incident Sync)

Automate Incident & Case Synchronization between BMC Helix ITSM and Salesforce Service Cloud

IntelliPaaS syncs BMC Helix ITSM incidents and Salesforce Service Cloud cases in real time - powering unified collaboration, automated updates, and rapid support for IT and customer teams.

Why Deploy This Use Case

Auto-create and update Service Cloud cases from Helix ITSM incidents
Bidirectionally sync status, attachments, and communications between both systems
Alert IT, support, and customer care teams as incidents or cases update
Trace full issue lifecycles for robust audit and compliance
Shorten response and escalation times for critical events
Fast, secure deployment - scalable across enterprise cloud and IT landscapes
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Deliver better customer and employee support by synchronizing Helix ITSM and Service Cloud - IntelliPaaS puts all teams on the same page!

Use Case Highlights

Bidirectional Incident-to-Case Sync

All incident updates in Helix ITSM are automatically reflected in Salesforce Service Cloud cases, and vice versa.

Unified Collaboration & Traceability

Status, comments, and attachments always in sync for clarity and action.

Automated Notifications

All teams receive immediate updates as incidents or cases are created, changed, or resolved.

Seamless Customer & IT Support

Both internal and external support channels aligned for fast, satisfying resolutions.

Audit & SLA Compliance

Full support lifecycle documented for regulatory and performance tracking.

Rapid, No-Code Deployment

Launch cross-platform sync in minutes—cloud ready, enterprise grade, and easy to scale.

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BMC Helix <-> Salesforce

Automate Incident & Case Synchronization between BMC Helix ITSM and Salesforce Service Cloud

Use Case Highlights

Try for Free

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