BMC Helix to Confluence
Transform every resolved Helix incident into a searchable Confluence article.
IntelliPaaS automatically captures resolution details and comments, using AI to generate structured documentation—preserving critical knowledge, accelerating problem-solving and eliminating manual effort.
Freshdesk to Confluence
Freshdesk to Confluence – AI-Powered Knowledge Capture
From low-code to pro-code, cloud to on-prem – IntelliPaaS adapts to your architecture, your teams and your pace of change.
Why Deploy This Use Case
- Preserve support intelligence with zero effort.
- Empower teams to learn from every resolution.
- Boost operational efficiency and service consistency.
- Scalable, secure and ready-to-deploy through IntelliPaaS.
Accelerate your knowledge management with IntelliPaaS – where every closed ticket becomes an asset.
Use Case Highlights
Seamless Freshdesk–Confluence Integration
IntelliPaaS connects Freshdesk with Confluence to auto-create pages when tickets are closed.
AI-Generated Knowledge Articles
The platform’s AI engine summarises each ticket, including issue details, resolutions and comments, into a well-structured Confluence page.
Real-Time Automation
The Freshdesk adapter detects status changes instantly, triggering the Confluence adapter to publish content without human intervention.
Centralised Knowledge Hub
Builds a living knowledge base, capturing solutions to recurring issues for faster onboarding and consistent support quality.
Enterprise-Grade Efficiency
Reduces manual documentation effort, eliminates lost insights, and enhances customer experience through smarter self-service.
Searchable & Shareable Insights
Every article is indexed in Confluence, making it easy for teams to find, share, and reuse solutions across the organization.
Connect all your applications
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Try for Free
Whether you’re exploring IntelliPaaS, need product guidance, or want to book a tailored demo – we’re here to help.
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