BMC Helix ITSM <-> Confluence
The IntelliPaaS Helix to Confluence Integration Pack transforms resolved incidents into valuable organizational knowledge. Every time an incident in Helix is marked as resolved, the platform detects the status change, gathers supporting details and comments, and leverages AI to create a structured Confluence article. This ensures IT teams capture and share critical issue resolutions, saving time and preventing lost insights. Use this automation to build a searchable, living knowledge base that empowers support teams, promotes consistent solutions, and enhances end-user experiences.
From $89/month
BMC Helix ITSM <-> Confluence
Automated Incident Documentation from Helix to Confluence
See how IntelliPaaS converts resolved Helix tickets into Confluence articles in real-time, helping organizations preserve expert knowledge and streamline IT support.
Why Deploy This Use Case
- Detect incident resolution in Helix and trigger documentation workflow
- Use AI to generate clear, structured Confluence articles from incident data
- Include title, description, comments, and resolution for future reference
- Prevent knowledge loss and save IT team hours
- Ensure recurring issues are documented for faster future support
- Enhance your searchable knowledge base for IT and end users
Capture the full value of every IT fix - try automated knowledge management with IntelliPaaS.
Use Case Highlights
Automated ticket documentation
Convert every resolved Helix incident to Confluence articles
Full context capture
Includes incident title, description, user comments, and solution
Improved support efficiency
Recurring issues solved faster with documented guidance
Zero manual effort
IT teams focus on resolution, not paperwork
Living knowledge base
Easily search and share resolution details across teams
Consistent onboarding
New staff have instant access to trusted IT know-how
Connect all your applications
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