ROLLER <-> Freshdesk
The IntelliPaaS ROLLER to Freshdesk Integration Pack empowers proactive customer service by automating the response to negative guest feedback. When a guest submits a low-rating form in ROLLER, IntelliPaaS captures the notification via email, extracts the critical details ratings, comments and contact info and instantly creates a support ticket in Freshdesk. This ensures dissatisfied customers are flagged immediately for follow-up, allowing your team to resolve complaints quickly, recover guest satisfaction and protect your venue’s reputation without manual monitoring.
From $89/month
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ROLLER <-> Freshdesk tickets
Automated Ticket Creation for Negative ROLLER Guest Feedback
See how IntelliPaaS connects ROLLER and Freshdesk to automatically turn negative guest reviews into actionable support tickets, enabling rapid service recovery.
Why Deploy This Use Case
- Monitor inbound ROLLER feedback notifications via the IntelliPaaS email adapter.
- Detect low ratings (e.g., 1-star) and extract guest comments and contact details.
- Automatically create a Freshdesk ticket populated with the feedback specifics.
- Alert support teams instantly to prioritize unhappy guests.
- Enable rapid follow-up to resolve complaints before they escalate online.
- Turn negative experiences into opportunities for service recovery.
Close the loop on dissatisfied guests—automate ROLLER to Freshdesk ticketing with IntelliPaaS.
Use Case Highlights
Instant feedback alerts
Negative ROLLER reviews become Freshdesk tickets immediately.
Proactive service recovery
Reach unhappy guests before they post public complaints.
Automated data entry
Ticket fields are populated with guest ratings and comments.
Priority routing
Flag low-star reviews for urgent support team attention.
Better guest retention
Resolve issues quickly to turn detractors into promoters.
Brand protection
Mitigate negative sentiment through fast, direct engagement.
Connect all your applications
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