ROLLER <-> Slack
IntelliPaaS Integration Pack for ROLLER and Slack helps you protect your brand reputation in real time. When a guest submits a negative survey response via ROLLER such as a low NPS or star rating our platform instantly triggers an alert in your management Slack channel. Armed with the guest’s comments and contact details immediately, your team can reach out to resolve the issue, often turning a dissatisfied customer into a loyal advocate before they post a negative online review.
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Why Deploy This Use Case
Use Case Highlights
Instant Service Recovery
Address complaints within minutes of the guest's feedback, showing you care.
Review Prevention
Resolving issues privately prevents them from becoming permanent 1-star public reviews.
Actionable Insights
Alerts include the "why" behind the score, allowing for specific fixes.
Team Awareness
Sharing feedback in Slack keeps the whole team aligned on guest satisfaction standards.
Threaded Resolution
Managers can discuss the response strategy directly in the Slack alert thread.
Custom Triggers
Set alerts for specific scores (e.g., Detractors 0-6 or 1-3 Stars) to match your goals.
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