BMC Helix <-> Microsoft Azure DevOps
IntelliPaaS Integration Pack for BMC Helix ITSM and Microsoft Azure DevOps automates seamless incident-to-work item synchronization. When incidents are created or updated in BMC Helix ITSM, matching Azure DevOps work items are instantly generated and kept up to date with all status and comment changes. Both IT and development teams collaborate with a shared view of ongoing issues, ensuring rapid escalation, real-time alignment, and end-to-end traceability for every ticket. Enhance SLA compliance, eliminate manual follow-ups, and power true DevOps-ITSM synergy—deployed securely at any scale.
From 89/month
BMC Helix <-> Microsoft Azure DevOps
Automate Incident Synchronization between BMC Helix ITSM and Azure DevOps
IntelliPaaS links Helix ITSM incidents with Azure DevOps work items, syncing comments, attachments, and status changes to drive faster, cross-team incident resolution.
Why Deploy This Use Case
- Automatically create and update Azure DevOps work items from BMC Helix ITSM incidents
- Bidirectionally sync status, comments, and attachments for full traceability
- Notify all teams on new incidents and updates—no manual tracking
- Improve audit, SLA, and compliance coverage with unified records
- Reduce escalation and response times for major incidents
- Rapid, no-code deployment at enterprise scale
Eliminate incident silos and unify DevOps-ITSM response with IntelliPaaS - make every issue count!
Use Case Highlights
Bidirectional Incident-to-Work Item Sync
Updates move instantly between Helix ITSM and Azure DevOps to keep all teams informed.
Unified Communication & Traceability
Statuses, comments, and attachments are synchronized for a clear audit trail.
Automated Team Notification
Role-based alerts improve stakeholder engagement and response times.
Faster Incident Resolution
DevOps and ITSM teams collaborate on issues without data bottlenecks.
Compliance and SLA Assurance
All incident handling steps are tracked and stored for regulatory needs.
Rapid, No-Code Deployment
Launch the integration in minutes, adapt at scale - no technical expertise required.
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