BMC Helix <-> Power BI
The IntelliPaaS BMC Helix to Power BI Integration Pack automates the synchronization of IT service management data and SLA metrics for real-time reporting. As new incidents are created or updated in BMC Helix, the integration captures event details, ticket ID, status, priority, and timestamps and updates live dashboards in Power BI. SLA compliance is tracked instantly, with transparent reporting on resolution times and performance indicators. Eliminate manual report generation and enable leadership to monitor service health, accelerate problem resolution, and meet SLA objectives through actionable analytics.
From $89/month
BMC Helix <-> Power BI
Automated IT Service and SLA Analytics from BMC Helix to Power BI
See how IntelliPaaS connects BMC Helix and Power BI to keep IT ticket states, priorities, and SLA metrics always in sync and instantly visible for better service delivery.
Why Deploy This Use Case
- Instantly push ticket events from BMC Helix to Power BI dashboards
- Sync live ticket status, priorities, and resolution times for transparent SLA tracking
- Eliminate manual spreadsheet updates and ensure real-time visibility
- Guide faster, data-driven decisions with up-to-date analytics
- Empower IT teams with clear service performance and compliance metrics
- Improve SLA rates and overall IT service quality
Transform your IT reporting with seamless, actionable analytics - try IntelliPaaS now.
Use Case Highlights
Real-time incident sync
Instantly reflect BMC Helix ticket creation and changes in Power BI
Live SLA tracking
Dashboard shows up-to-the-minute compliance and resolution times
Accurate performance analytics
KPIs demonstrate team efficiency and service health
No manual reporting
Automation removes error and delay from SLA measurement
Actionable leadership insights
Dashboards support targeted improvements in IT operations
Better service delivery
Teams can monitor, analyze, and improve compliance effortlessly
Connect all your applications
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