Aircall <-> Freshdesk
The IntelliPaaS Aircall to Freshdesk Integration Pack ensures that no missed call is ever forgotten. When an inbound call to your Aircall number goes unanswered, IntelliPaaS detects the event and creates a new Freshdesk ticket, recording the caller’s number and call details. As soon as the caller leaves a voicemail, a second event brings the voicemail transcription into the platform, which is then added as a note on the same ticket. Agents open Freshdesk to find a ready-made case containing the missed call record and the caller’s message, enabling quick, well-informed follow-up without manual logging.
From $89/month
Aircall <-> Freshdesk
Automated Missed Call Ticketing with Voicemail Capture from Aircall to Freshdesk
See how IntelliPaaS connects Aircall and Freshdesk to automatically convert missed calls into tickets and attach voicemail transcriptions, giving support teams everything they need to respond fast.
Why Deploy This Use Case
- Listen for inbound missed calls on Aircall via the IntelliPaaS adapter.
- Automatically create a Freshdesk ticket for each unanswered call with caller details.
- Capture voicemail transcriptions and attach them as notes on the existing ticket.
- Present agents with a single ticket containing call info and the caller’s exact request.
- Eliminate manual call logging and reduce the risk of missed follow-ups.
- Improve customer experience with faster, more informed callbacks.
Transform missed calls into actionable support ticketsbautomate Aircall to Freshdesk with IntelliPaaS.
Use Case Highlights
Missed-call automation
Every unanswered Aircall triggers a Freshdesk ticket.
Voicemail context
Transcribed messages are attached so agents know exactly what was requested.
No lost leads or issues
All missed calls become trackable, actionable tickets.
Faster, informed responses
Agents call back with full understanding of the customer’s message.
Reduced manual effort
Automation replaces manual ticket creation and note-taking.
Better service metrics
Track missed calls and follow-up performance directly inside Freshdesk.
Connect all your applications
Try for Free
Try for Free
Whether you’re exploring IntelliPaaS, need product guidance, or want to book a tailored demo – we’re here to help.
Tell us how we can help
Thank you! Your submission as been received.
.svg)
