Pre-built Integration Packs, ready to deploy

BMC Helix Digital Workplace Microsoft Exchange integration: automatically create Exchange groups from service requests with membership, permissions and communication policies validated before provisioning.

BMC Helix Digital Workplace Coupa integration: automatically create purchase orders and requisitions from service requests with item, quantity and financial details validated before submission.

CoupaBMC Helix

BMC Helix ITSM AWS Support integration: automatically create AWS Support cases from critical incidents with severity, narrative and attachments transferred for fast cloud triage.

BMC Helix ITSM xMatters integration: automatically create xMatters events from critical incidents with severity, category and description transferred for immediate on-call notification and escalation.

BMC Helix ITSM Slack integration: automatically post new incidents and work notes to Slack channels so IT teams can collaborate and respond without switching platforms.

SlackBMC Helix

BMC Helix ITSM Azure DevOps integration: automatically create and sync work items from incidents bidirectionally. Status, comments and attachments stay aligned across both platforms.

BMC Helix ITSM Jira integration: automatically create Jira issues from Helix problem records and keep status, comments and attachments in sync across both platforms.

JiraBMC Helix

BMC Helix ITSM Jira Service Desk integration: automatically sync incidents bidirectionally with real-time status, comment and priority updates across both platforms.

JiraBMC Helix

BMC Helix ITSM Salesforce Service Cloud integration: automatically sync incidents and cases bidirectionally with status, attachments and notes updated in real time across both platforms.

SalesforceBMC Helix

BMC Helix Operations Management ServiceNow integration: automatically create high-priority incidents from monitoring events. Route infrastructure alerts into your ITSM queue without manual escalation.

ServiceNowBMC Helix

Splunk BMC Helix ITSM integration: automatically create Helix ITSM incidents from critical Splunk alerts with event details, severity and network context transferred for immediate IT response.

SplunkBMC Helix

BMC Helix ServiceNow integration: automatically create matching incidents, sync comments, priority changes and attachments in real time. Eliminate manual ticket re-entry across IT teams.

ServiceNowBMC Helix

IBM QRadar BMC Helix ITSM integration: automatically create Helix ITSM incidents from QRadar security offences with offence details, severity and supporting evidence transferred for fast SOC response.

Jira BMC Helix ITSM integration: automatically create Known Error records in Helix ITSM from resolved Jira issues with root cause summary, workaround steps and affected component transferred.

JiraBMC Helix

Jira ServiceNow integration: automatically sync tickets bidirectionally with status changes, priority shifts, comments and attachments updated in real time across engineering and IT support teams.

JiraServiceNow

Aircall Freshdesk integration: automatically create Freshdesk tickets from missed Aircall calls and append an AI-generated voicemail summary so agents have full caller context for immediate follow-up.

AircallFreshdesk

Automatically create Freshdesk tickets for missed Aircall calls and attach voicemail transcriptions so agents always have full context for every callback.

AircallFreshdesk

Aircall HubSpot integration: automatically transcribe every Aircall conversation, generate an AI summary and attach it to the correct HubSpot contact record so sales teams have complete call context without manual note-taking.

AircallHubSpot

Aircall Salesforce integration: automatically transcribe Aircall calls, generate an AI summary and create a Salesforce lead with caller details and key call insights so sales teams follow up with full context.

AircallSalesforce

AppDynamics BMC Helix ITSM integration: automatically create Helix ITSM incidents from application performance alerts with affected component, severity and alert data transferred for fast triage.

Azure AD Salesforce integration: automatically provision Salesforce users when added to Azure Active Directory and instantly deactivate access when a user is disabled or removed.

ActiveDirectorySalesforce

Azure Alerts BMC Helix ITSM integration: automatically create Helix ITSM incidents from Azure Alerts with severity, description and metrics transferred for immediate IT response.

Azure DevOps BMC Helix integration: automatically create Helix incidents from Azure DevOps work items and sync status, priority and resolution bidirectionally between engineering and IT operations.

Azure DevOpsBMC Helix

Automatically create ServiceNow incidents from Azure DevOps work items and keep status and priority synchronised throughout the lifecycle. Bridge engineering and IT operations with IntelliPaaS.

Azure DevOpsServiceNow