Pre-built Integration Packs, ready to deploy

Freshdesk BMC Helix integration: automatically create Helix incidents from Freshdesk tickets and sync status and priority changes bidirectionally so support and IT teams always share the same view.

FreshdeskBMC Helix

Freshdesk Confluence integration: automatically generate an AI-written knowledge base article in Confluence every time a Freshdesk ticket is closed with issue details, comments and resolution.

FreshdeskAtlassian Confluence

Email Freshdesk integration: automatically convert inbound customer emails into structured Freshdesk tickets with subject, message body and attachments captured so no support request goes unlogged.

Freshdesk

Freshdesk Jira integration: automatically create Jira issues from Freshdesk tickets and sync comments, attachments and status updates so support and development teams stay aligned from first report to final fix.

FreshdeskJira

BMC Helix Workday integration: automatically create and update employee records in Workday from Helix Business Workflows process templates. Positions, compensation and benefits stay accurate.

WorkdayBMC Helix

BMC Helix Digital Workplace Microsoft Exchange integration: automatically create Exchange groups from service requests with membership, permissions and communication policies validated before provisioning.

BMC Helix

BMC Helix Digital Workplace Coupa integration: automatically create purchase orders and requisitions from service requests with item, quantity and financial details validated before submission.

CoupaBMC Helix

BMC Helix ITSM AWS Support integration: automatically create AWS Support cases from critical incidents with severity, narrative and attachments transferred for fast cloud triage.

BMC Helix

BMC Helix ITSM xMatters integration: automatically create xMatters events from critical incidents with severity, category and description transferred for immediate on-call notification and escalation.

BMC Helix

BMC Helix ITSM Slack integration: automatically post new incidents and work notes to Slack channels so IT teams can collaborate and respond without switching platforms.

SlackBMC Helix

BMC Helix ITSM Azure DevOps integration: automatically create and sync work items from incidents bidirectionally. Status, comments and attachments stay aligned across both platforms.

BMC HelixAzure DevOps

BMC Helix ITSM Jira integration: automatically create Jira issues from Helix problem records and keep status, comments and attachments in sync across both platforms.

JiraBMC Helix

BMC Helix ITSM Jira Service Desk integration: automatically sync incidents bidirectionally with real-time status, comment and priority updates across both platforms.

JiraBMC Helix

BMC Helix ITSM Salesforce Service Cloud integration: automatically sync incidents and cases bidirectionally with status, attachments and notes updated in real time across both platforms.

SalesforceBMC Helix

BMC Helix Operations Management ServiceNow integration: automatically create high-priority incidents from monitoring events. Route infrastructure alerts into your ITSM queue without manual escalation.

ServiceNowBMC Helix

Splunk BMC Helix ITSM integration: automatically create Helix ITSM incidents from critical Splunk alerts with event details, severity and network context transferred for immediate IT response.

SplunkBMC Helix

BMC Helix ServiceNow integration: automatically create matching incidents, sync comments, priority changes and attachments in real time. Eliminate manual ticket re-entry across IT teams.

ServiceNowBMC Helix

IBM QRadar BMC Helix ITSM integration: automatically create Helix ITSM incidents from QRadar security offences with offence details, severity and supporting evidence transferred for fast SOC response.

BMC Helix

Jira BMC Helix ITSM integration: automatically create Known Error records in Helix ITSM from resolved Jira issues with root cause summary, workaround steps and affected component transferred.

JiraBMC Helix

Jira ServiceNow integration: automatically sync tickets bidirectionally with status changes, priority shifts, comments and attachments updated in real time across engineering and IT support teams.

JiraServiceNow

Aircall Freshdesk integration: automatically create Freshdesk tickets from missed Aircall calls and append an AI-generated voicemail summary so agents have full caller context for immediate follow-up.

AircallFreshdesk

Automatically create Freshdesk tickets for missed Aircall calls and attach voicemail transcriptions so agents always have full context for every callback.

AircallFreshdesk

Aircall HubSpot integration: automatically transcribe every Aircall conversation, generate an AI summary and attach it to the correct HubSpot contact record so sales teams have complete call context without manual note-taking.

AircallHubSpot

Aircall Salesforce integration: automatically transcribe Aircall calls, generate an AI summary and create a Salesforce lead with caller details and key call insights so sales teams follow up with full context.

AircallSalesforce