ROLLER to Microsoft Teams Feedback Alerts
Instantly alert your management team in Microsoft Teams whenever a guest submits a negative ROLLER survey response — so you can follow up and recover the experience fast.
IntelliPaaS Integration Pack for ROLLER and Microsoft Teams helps you protect your brand reputation in real time. When a guest submits a negative survey response via ROLLER such as a low NPS or star rating, our platform instantly triggers an alert in your management Microsoft Teams channel. Armed with the guest's comments and contact details immediately, your team can reach out to resolve the issue.
Without this automation, negative feedback sits in your ROLLER survey dashboard until someone remembers to check it — which may be hours or even days later. By then, a dissatisfied guest has likely vented on Google Reviews or social media, and the opportunity to turn the experience around has passed. The gap between a guest leaving unhappy and your team learning about it is where reputation damage happens.
With the integration active, every low-scoring survey triggers an instant Teams notification that includes the guest's name, rating, written comments and contact information. Your team can begin a personal follow-up within minutes — offering an apology, a complimentary visit or a direct resolution. Guests who receive a fast, genuine response are far more likely to update their public reviews and return to your venue, converting a potential detractor into a loyal advocate.
Watch the agent run, end to end
Why deploy this use case
Address complaints within minutes of the guest's feedback, showing you care.
Resolving issues privately prevents them from becoming permanent 1-star public reviews.
Alerts include the "why" behind the score, allowing for specific fixes.
Sharing feedback in Teams keeps the whole team aligned on guest satisfaction standards.
Managers can discuss the response strategy directly in the Teams alert thread.
Set alerts for specific scores (e.g., Detractors 0-6 or 1-3 Stars) to match your goals.
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Questions teams ask
How quickly can we get the ROLLER to Teams Feedback Alerts Integration Pack running?
Most teams are live the same day. Connect your ROLLER and Microsoft Teams accounts, confirm the field mapping and the agent starts running against your own data. There is no infrastructure to provision and nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the actions already configured. Everything is adjusted from the IntelliPaaS dashboard, so your operations team can own it without waiting on engineering.
How often does data sync between ROLLER and Microsoft Teams?
The agent runs on every qualifying event in ROLLER, so records reach Microsoft Teams within moments rather than waiting for an overnight batch. You can also put the Integration Pack on a schedule or trigger a run by hand when that suits your process better.
What happens if a record fails to sync?
Failed runs are retried automatically, and anything still unresolved is held in a review queue with the full error trace attached, so nothing is dropped silently. Your team is alerted and can replay the record once the cause is cleared.
Can we customise the field mapping?
Yes. Every field mapped between ROLLER and Microsoft Teams is editable, and you can layer on your own conditions, filters and transformations without leaving the Integration Pack.