ROLLER to BigCommerce Product and Order Sync
Tickets, memberships, gift cards and merchandise stay in step across ROLLER and BigCommerce, and an online order creates the booking or entitlement it paid for - so nothing is sold twice or fulfilled twice.
A venue selling online is running two inventories of the same thing. The tickets, passes, gift cards and merchandise sit in ROLLER, where the venue actually operates, and again in BigCommerce, where the customer buys. Neither system knows what the other has sold.
Without this integration, the gap is managed by hand. Someone updates a price in both places and eventually misses one. A session fills at the door while the storefront is still selling it. An order arrives in BigCommerce and is keyed into ROLLER a second time, or not at all, so a guest turns up to a booking that does not exist or is fulfilled twice. Refunds are the worst of it - the money goes back in one system while the entitlement stays live in the other.
With the integration running, IntelliPaaS keeps the two catalogues aligned and makes each BigCommerce order create the ROLLER booking or entitlement it paid for. Availability moves in both directions, so a sale in either system reduces what the other can sell. Cancellations, refunds and stock changes are written back the same way, which is what stops a guest holding a pass the venue has already refunded.
Watch the agent run, end to end
Why deploy this use case
Tickets, memberships, gift cards and merchandise exist once and appear in both ROLLER and BigCommerce, rather than being maintained separately in each.
A BigCommerce purchase creates the ROLLER booking or entitlement it paid for, so nobody re-keys online sales into the venue system.
A sale in either system reduces what the other can offer, so the storefront stops selling a session the door has already filled.
A price change made once is reflected on both sides, instead of being applied in one system and forgotten in the other.
A refund removes the entitlement as well as returning the money, so a guest cannot arrive holding a pass that has already been refunded.
Each order is matched to a single ROLLER booking, so an order processed twice does not become two bookings for the same guest.
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Questions teams ask
How do I integrate ROLLER with BigCommerce?
Connect both accounts to IntelliPaaS and run this Integration Pack, a prebuilt workflow between ROLLER and BigCommerce. It synchronises tickets, memberships, gift cards, merchandise, prices and availability, and turns each BigCommerce order into the matching ROLLER booking or entitlement. No custom development is required on either side.
How does the ROLLER to BigCommerce Product and Order Sync integration work?
IntelliPaaS watches both platforms. Product, price and availability changes in ROLLER are pushed to BigCommerce and the equivalent changes in BigCommerce are pushed back. When an order is placed in BigCommerce, the pack creates the corresponding ROLLER booking or entitlement, and cancellations, refunds and stock adjustments are carried to whichever system did not originate them.
Does the ROLLER to BigCommerce sync happen in real time?
Yes. The agent runs on every qualifying event in either platform, so an order, a price change or a capacity change reaches the other system within moments rather than in an overnight batch. The workflow can also be put on a schedule or run by hand when you want to review a batch before it lands.
What's included in the ROLLER BigCommerce Product and Order Sync Integration Pack?
The pack covers synchronisation of tickets, memberships, gift cards and merchandise with their prices and availability, creation of ROLLER bookings and entitlements from BigCommerce orders, and write-back of cancellations, refunds and inventory changes to both platforms. The field mapping is included and editable. The full flow is set out on this page.
Do I need a developer to set up the ROLLER BigCommerce integration?
No. The trigger, the agent logic and the actions ship preconfigured, so setup is connecting your ROLLER and BigCommerce accounts and confirming which storefront products map to which tickets, passes and merchandise. Everything after that is adjusted from the IntelliPaaS dashboard. Most teams are live the same day.
How much does the ROLLER BigCommerce integration cost?
The ROLLER to BigCommerce Product and Order Sync Integration Pack is priced per month, and the current rate is shown on this page. Full plan details and what each tier includes are on the IntelliPaaS pricing page.
Can I customise the ROLLER to BigCommerce workflow?
Yes. Every field mapped between ROLLER and BigCommerce is editable, and you can add conditions, filters and transformations inside the Integration Pack - which product types sync, how BigCommerce SKUs map to ROLLER tickets and passes, and whether a cancellation in one system writes back to the other automatically or waits for review.
What happens if a ROLLER to BigCommerce sync fails?
A failed run is retried automatically. Anything still unresolved is held in a review queue with the full error trace attached and the team is alerted, so a booking that did not reach ROLLER or a stock level that did not reach BigCommerce is visible rather than silently missing. Once the cause is fixed the record is replayed.