ROLLER to WhatsApp Refund Confirmations
An instant WhatsApp confirmation with the amount and details when a guest's ROLLER refund is processed, so guests are reassured and support queries drop.
IntelliPaaS connects ROLLER with WhatsApp so guests know their refund has been processed without having to chase. When a refund is issued, the agent sends a WhatsApp message confirming the amount and the booking it relates to.
A refund the guest cannot see is a support ticket waiting to happen. Confirming it promptly on WhatsApp reassures the guest, reduces where-is-my-refund queries and leaves a good final impression even when a booking did not go ahead.
Every confirmation is sent from your own WhatsApp Business number and carries the guest's name, the refund amount and the booking reference. The wording is configurable, so the message fits how your venue communicates without any code.
Watch the agent run, end to end
Why deploy this use case
A processed refund is confirmed on WhatsApp within moments, so guests are not left wondering.
Confirming the refund promptly cuts the where-is-my-refund messages your team handles.
The message includes the amount and the booking it relates to, so there is no ambiguity.
Even when a booking does not go ahead, a clean confirmation leaves the guest well looked after.
Confirmations go out from your own WhatsApp Business number, so replies reach your team.
Adjust the message to match how your venue communicates, all without code.
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Questions teams ask
How quickly can we get the ROLLER to WhatsApp Refund Confirmations Integration Pack running?
Most teams are live the same day. Connect your ROLLER and WhatsApp Business accounts, confirm the message, and the agent starts running against your own data. There is nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the WhatsApp message already configured. The wording is adjusted from the IntelliPaaS dashboard, so your team can own it without engineering.
What details are in the confirmation?
The message includes the guest's name, the refund amount and the booking reference, so the guest can see exactly what has been refunded.
Do messages come from our own WhatsApp number?
Yes. Confirmations are sent from your own WhatsApp Business number, so guests see a message from your venue and replies reach your team.
Does it cover partial refunds?
Yes. The confirmation reflects the refund processed in ROLLER, whether it is a full or a partial amount.