ROLLER to WhatsApp Pre-Visit Reminders
Timed WhatsApp reminders 24 hours and 1 hour before a ROLLER booking, so fewer guests forget and no-shows drop without any manual chasing.
IntelliPaaS connects ROLLER with WhatsApp so guests get a nudge before their visit on the channel they actually read. Ahead of each booking, the agent sends timed reminders, for example 24 hours and 1 hour before, with the date, time and anything the guest needs to bring.
No-shows are lost revenue and wasted capacity. A reminder that lands on WhatsApp rather than in an unread inbox keeps the booking front of mind and gives guests a chance to rearrange rather than simply not turn up.
Every reminder is sent from your own WhatsApp Business number and carries the guest's name and booking details. The timing, wording and number of reminders are configurable, so the sequence fits how your venue runs without any code.
Watch the agent run, end to end
Why deploy this use case
Timed reminders keep the booking front of mind, so fewer guests forget and more turn up.
WhatsApp messages are opened within minutes, so far more reminders land than an email would earn.
Choose the reminder windows, for example 24 hours and 1 hour before, and change them whenever you need.
Each reminder can include what to bring or where to go, so visits start smoothly.
A timely nudge lets guests reschedule in good time instead of simply not showing up.
Reminders go out from your own WhatsApp Business number, so replies reach your team.
More ROLLER automations
Questions teams ask
How quickly can we get the ROLLER to WhatsApp Pre-Visit Reminders Integration Pack running?
Most teams are live the same day. Connect your ROLLER and WhatsApp Business accounts, set the reminder windows and confirm the message, and the agent starts running against your own data. There is nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the WhatsApp message already configured. Timing and wording are adjusted from the IntelliPaaS dashboard, so your team can own it without engineering.
Can we choose when reminders are sent?
Yes. Set one or more windows, for example 24 hours and 1 hour before the booking, and the agent sends a reminder at each. You can change the timing at any time.
Do messages come from our own WhatsApp number?
Yes. Reminders are sent from your own WhatsApp Business number, so guests see a message from your venue and replies reach your team.
What if a guest cancels or reschedules?
The agent works from the current booking in ROLLER, so a cancelled booking stops receiving reminders and a rescheduled one is reminded against its new time.