ROLLER ↔ WhatsApp

ROLLER to WhatsApp Pre-Visit Reminders

Timed WhatsApp reminders 24 hours and 1 hour before a ROLLER booking, so fewer guests forget and no-shows drop without any manual chasing.

$49/month

Request a demo

0 min

manual entry

Real-time

on trigger

Pre-built

no code

Trigger — booking approaches in ROLLER

Agent — composes timed WhatsApp reminders

Action — pre-visit reminders sent 24h and 1h before

IntelliPaaS connects ROLLER with WhatsApp so guests get a nudge before their visit on the channel they actually read. Ahead of each booking, the agent sends timed reminders, for example 24 hours and 1 hour before, with the date, time and anything the guest needs to bring.

No-shows are lost revenue and wasted capacity. A reminder that lands on WhatsApp rather than in an unread inbox keeps the booking front of mind and gives guests a chance to rearrange rather than simply not turn up.

Every reminder is sent from your own WhatsApp Business number and carries the guest's name and booking details. The timing, wording and number of reminders are configurable, so the sequence fits how your venue runs without any code.

How it works

Watch the agent run, end to end

intellipaas · agent run

TRIGGER A confirmed ROLLER booking approaches the reminder windows you have set, for example 24 hours and 1 hour before

01

IntelliPaaS composes a WhatsApp reminder with the date, time and any visit details for each window

02

The guest receives the reminders on WhatsApp and arrives prepared, or rearranges in good time rather than not turning up

Use case highlights

Why deploy this use case

Fewer no-shows

Timed reminders keep the booking front of mind, so fewer guests forget and more turn up.

Reminders guests read

WhatsApp messages are opened within minutes, so far more reminders land than an email would earn.

Configurable timing

Choose the reminder windows, for example 24 hours and 1 hour before, and change them whenever you need.

Guests arrive prepared

Each reminder can include what to bring or where to go, so visits start smoothly.

A chance to rearrange

A timely nudge lets guests reschedule in good time instead of simply not showing up.

Sent from your own number

Reminders go out from your own WhatsApp Business number, so replies reach your team.

More packs

More ROLLER automations

View ROLLER to Inrange Automated Booking PINs

ROLLER Inrange integration - generate an Inrange booking PIN for every eligible ROLLER booking and write it back onto the booking record automatically.

View ROLLER to SmartSchank Automated Beverage Dispensing

ROLLER SmartSchank integration - send the drinks on a ROLLER booking to SmartSchank automatically, ready to dispense, with no manual entry.

View ROLLER to WhatsApp Redemption Notifications

ROLLER WhatsApp integration - send an instant WhatsApp notification when a guest redeems a Multipass, confirming the pass and the balance left, with a button to a page you choose.

View ROLLER to WhatsApp Group Inquiry Follow-Up

ROLLER WhatsApp integration - follow up on new group and party inquiries with a WhatsApp message and a booking link.

View ROLLER to WhatsApp Lapsed Guest Win-Back

ROLLER WhatsApp integration - win back lapsed guests with a WhatsApp message and a booking link when they have not visited in a while.

View ROLLER to WhatsApp Membership Renewal Reminders

ROLLER WhatsApp integration - remind members before their membership expires with a WhatsApp message and a renewal link.

/connectors/roller

All ROLLER integrations

/connectors/whatsapp-business

All WhatsApp Business integrations

FAQ

Questions teams ask

How quickly can we get the ROLLER to WhatsApp Pre-Visit Reminders Integration Pack running?

Most teams are live the same day. Connect your ROLLER and WhatsApp Business accounts, set the reminder windows and confirm the message, and the agent starts running against your own data. There is nothing to deploy.

Do we need to write any code?

No. The Integration Pack ships with the trigger, the agent logic and the WhatsApp message already configured. Timing and wording are adjusted from the IntelliPaaS dashboard, so your team can own it without engineering.

Can we choose when reminders are sent?

Yes. Set one or more windows, for example 24 hours and 1 hour before the booking, and the agent sends a reminder at each. You can change the timing at any time.

Do messages come from our own WhatsApp number?

Yes. Reminders are sent from your own WhatsApp Business number, so guests see a message from your venue and replies reach your team.

What if a guest cancels or reschedules?

The agent works from the current booking in ROLLER, so a cancelled booking stops receiving reminders and a rescheduled one is reminded against its new time.