ROLLER to WhatsApp Post-Visit CSAT and NPS Surveys
An interactive WhatsApp CSAT or NPS survey with quick-reply buttons after each ROLLER visit, so you capture more feedback with far less effort for the guest.
IntelliPaaS connects ROLLER with WhatsApp so you can ask guests how their visit went on the channel they actually use. After each visit, the agent sends a CSAT or NPS survey with quick-reply buttons, so a guest can answer in a single tap rather than filling in a form.
Feedback you never collect cannot help you. Traditional survey links buried in email earn few responses, while a WhatsApp message with tappable buttons makes answering effortless, so you hear from far more of your guests.
Every survey is sent from your own WhatsApp Business number and the responses are captured automatically. The question, the scale and the timing are configurable, and low scores can flag straight to your team so issues are caught early, all without code.
Watch the agent run, end to end
Why deploy this use case
Tappable quick-reply buttons make answering effortless, so far more guests respond than a survey link in an email.
Ask a satisfaction score or a recommend score with the scale and question that suit your venue.
Guests reply by tapping a button in WhatsApp rather than opening a form, so feedback takes seconds.
Every answer is recorded on its own, ready for reporting without any manual collation.
Low scores can flag straight to your team, so an unhappy guest is followed up before they leave a public review.
Surveys go out from your own WhatsApp Business number, so replies reach your team.
More ROLLER automations
Questions teams ask
How quickly can we get the ROLLER to WhatsApp Post-Visit Surveys Integration Pack running?
Most teams are live the same day. Connect your ROLLER and WhatsApp Business accounts, choose the survey and timing, and the agent starts running against your own data. There is nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the WhatsApp survey already configured. The question, scale and timing are adjusted from the IntelliPaaS dashboard, so your team can own it without engineering.
Can we run CSAT or NPS?
Either. Choose a satisfaction score or a recommend score, set the scale and the wording, and the agent sends that survey after each visit.
How are responses collected?
Guests answer by tapping a quick-reply button in WhatsApp and each response is captured automatically, ready for reporting and follow-up.
Can we act on low scores?
Yes. Low scores can be flagged to your team so an unhappy guest is followed up quickly, and the survey is sent from your own WhatsApp Business number so replies reach you.