ROLLER ↔ WhatsApp

ROLLER to WhatsApp Payment Failure Alerts

A WhatsApp alert with an update-payment link when a member's ROLLER payment fails, so you recover the payment before the membership lapses.

$49/monthStarter · up to 3 Integration Packs · $16.33 ea

Request a demo

0 min

manual entry

Real-time

on trigger

Pre-built

no code

Trigger — payment fails in ROLLER

Agent — sends a WhatsApp update-payment alert

Action — update-payment link sent on WhatsApp

IntelliPaaS connects ROLLER with WhatsApp so a failed payment is fixed quickly rather than silently churning a member. When a membership or recurring payment fails, the agent sends a WhatsApp message asking the member to update their payment details, with a direct link to do so.

Failed payments are one of the quietest causes of churn. A member whose card expires often does not notice until their membership stops. Reaching them on WhatsApp, promptly and politely, recovers the payment and keeps the membership active.

Every alert is sent from your own WhatsApp Business number and links straight to updating the payment method. The wording and timing are configurable, so the message fits how your venue communicates without any code.

How it works

Watch the agent run, end to end

intellipaas · agent run

Trigger A membership or recurring payment fails in ROLLER, for example an expired or declined card

01

IntelliPaaS sends a WhatsApp message asking the member to update their payment details, with a direct link

02

The member updates their payment and the membership stays active, so a failed card does not quietly end in churn

Use case highlights

Why deploy this use case

Recover failed payments

A failed payment triggers a WhatsApp alert on its own, so members can fix it before the membership lapses.

Reduce silent churn

Many members do not notice a declined card until access stops. A prompt nudge catches it early.

One-tap update link

The message links straight to updating the payment method, so it takes a couple of taps.

Reach members where they read

WhatsApp messages are opened within minutes, so far more alerts are acted on than an email would earn.

Sent from your own number

Alerts go out from your own WhatsApp Business number, so replies reach your team.

Configurable wording and timing

Adjust the message and when it is sent to match how your venue communicates, all without code.

More packs

More ROLLER automations

View ROLLER to BigCommerce Product and Order Sync

ROLLER BigCommerce integration - products, prices and availability stay in step, online orders create the matching ROLLER booking or entitlement, and cancellations and refunds update both systems.

View ROLLER to Google Drive Event Documents

ROLLER Google Drive integration - confirmed group bookings get a structured Drive folder for every event document, updated on change and archived once the event is done.

View ROLLER to HubSpot Group Sales Pipeline

ROLLER HubSpot integration - high-value venue inquiries become HubSpot deals with an assigned owner, and quote status, deadlines, conversion and lost reasons stay current.

View ROLLER to Xero Revenue Recognition

ROLLER Xero integration - classify gift cards, memberships, future-dated bookings and refunds before posting, so revenue is recognised when earned and liabilities stay visible.

View ROLLER to Zoho CRM Group Booking Pipeline

ROLLER Zoho CRM integration - group and corporate booking inquiries open a Zoho CRM deal and every later event updates it, so records are not duplicated and opportunities are not lost.

View ROLLER to QuickBooks Settlement Reconciliation

ROLLER QuickBooks integration - match settlement batches against bank deposits and route only discrepancies to finance, ending spreadsheet reconciliation.

/connectors/roller

All ROLLER integrations

/connectors/whatsapp-business

All WhatsApp Business integrations

FAQ

Questions teams ask

How quickly can we get the ROLLER to WhatsApp Payment Failure Alerts Integration Pack running?

Most teams are live the same day. Connect your ROLLER and WhatsApp Business accounts, confirm the message, and the agent starts running against your own data. There is nothing to deploy.

Do we need to write any code?

No. The Integration Pack ships with the trigger, the agent logic and the WhatsApp message already configured. Wording and timing are adjusted from the IntelliPaaS dashboard, so your team can own it without engineering.

What does the link let members do?

It opens the member's own payment details in ROLLER so they can update their card in a couple of taps, without contacting your team.

Do messages come from our own WhatsApp number?

Yes. Alerts are sent from your own WhatsApp Business number, so members see a message from your venue and replies reach your team.

What if the payment then succeeds?

Once the payment goes through the member no longer qualifies for the alert, so nobody is chased about a payment that has already been fixed.