ROLLER to WhatsApp Low-Balance Top-Up Alerts
Automated WhatsApp top-up alerts with a booking link the moment a guest's multi-pass or membership balance runs low, so they rebook before they drift away.
IntelliPaaS connects ROLLER with WhatsApp so guests hear from you at the moment it matters. When a multi-pass or membership balance drops below the threshold you set, the agent sends a personalised WhatsApp message with a direct booking link, prompting the guest to top up before their next visit.
Low-balance guests are the easiest to lose and the easiest to win back. A pass that runs out quietly usually means a guest who drifts away, while a well-timed reminder on the channel they actually read turns that moment into a rebooking. This integration removes the manual monitoring and the follow-up, so no guest slips through unnoticed.
Every message is sent from your own WhatsApp Business number and carries the guest's name, their remaining balance and a link that takes them straight to checkout. Thresholds, message wording and timing are all configurable, so the alert fits how your venue runs without any code.
Watch the agent run, end to end
Why deploy this use case
Every low-balance multi-pass or membership triggers a WhatsApp message on its own, with no manual monitoring from your team.
Messages arrive on WhatsApp, the channel guests actually open, so far more alerts are seen than a marketing email would earn.
Each alert carries a direct booking link, so a guest can top up in a couple of taps instead of navigating back to your site.
A pass that runs out quietly usually means a lost guest. A timely reminder turns that moment into a rebooking.
Every message includes the guest's name and remaining balance and is sent from your own WhatsApp Business number.
Set the balance that triggers an alert and adjust the message and timing to match how your venue runs, all without code.
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Questions teams ask
How quickly can we get the ROLLER to WhatsApp Top-Up Alerts Integration Pack running?
Most teams are live the same day. Connect your ROLLER and WhatsApp Business accounts, set the balance threshold and confirm the message, and the agent starts running against your own data. There is no infrastructure to provision and nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the WhatsApp message already configured. Thresholds, wording and timing are all adjusted from the IntelliPaaS dashboard, so your operations or marketing team can own it without waiting on engineering.
Which balance triggers an alert?
You choose. Set the multi-pass or membership balance that counts as low, for example one visit remaining, and the agent only messages guests who fall below it. You can change the threshold at any time.
Do messages come from our own WhatsApp number?
Yes. Alerts are sent from your own WhatsApp Business number, so guests see a message from your venue and every reply lands with your team.
What happens once a guest tops up?
Once the balance is back above the threshold the guest stops qualifying for the alert, so nobody is messaged twice for the same low balance. Failed sends are retried automatically and held in a review queue if they still cannot be delivered.