ROLLER to WhatsApp Group and Party Inquiry Follow-Up
An instant WhatsApp follow-up with a booking link when a group or party inquiry comes in through ROLLER, so you reply first and convert more of them.
IntelliPaaS connects ROLLER with WhatsApp so group and party inquiries get a fast, personal reply. When an inquiry comes in, the agent sends a WhatsApp message that acknowledges it and includes a booking link or next step, so the guest hears from you within moments.
Group and party bookings are high value and highly contested. The venue that replies first usually wins the booking, while an inquiry that waits in an inbox often goes cold. Following up on WhatsApp straight away keeps the enquiry warm and moving.
Every message is sent from your own WhatsApp Business number and can carry the inquiry details and a booking link. The wording and next step are configurable, so the follow-up fits how your venue runs without any code.
Watch the agent run, end to end
Why deploy this use case
A new inquiry gets an instant WhatsApp follow-up, so you reach the guest before a competing venue does.
A prompt, personal message stops a high-value inquiry going cold in an inbox.
Each message can carry a link or clear next action, so the guest can move forward straight away.
WhatsApp messages are opened within minutes, so far more follow-ups land than an email would.
Messages go out from your own WhatsApp Business number, so the conversation continues with your team.
Adjust the message and next step to match how your venue handles group bookings, all without code.
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Questions teams ask
How quickly can we get the ROLLER to WhatsApp Group Inquiry Follow-Up Integration Pack running?
Most teams are live the same day. Connect your ROLLER and WhatsApp Business accounts, confirm the message and next step, and the agent starts running against your own data. There is nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the WhatsApp message already configured. Wording and the next step are adjusted from the IntelliPaaS dashboard, so your team can own it without engineering.
What does the follow-up include?
You decide. Acknowledge the inquiry and include a booking link, a quote request or another next step, and every follow-up uses that with the guest's own details.
Do messages come from our own WhatsApp number?
Yes. Messages are sent from your own WhatsApp Business number, so guests see a message from your venue and replies reach your team.
Does the conversation stay on WhatsApp?
Yes. Because the message is sent from your own WhatsApp Business number, the guest can reply and your team can continue the conversation in the same thread.