ROLLER to WhatsApp Checkout Recovery
A WhatsApp cart-recovery message with a resume link when a guest starts a ROLLER booking but does not finish, so more abandoned checkouts turn into bookings.
IntelliPaaS connects ROLLER with WhatsApp so a started-but-unfinished booking does not simply disappear. When a guest begins checkout and does not complete it, the agent sends a WhatsApp message with a resume link that takes them back to exactly where they left off.
Abandoned checkouts are guests who already wanted to book. Reaching them on WhatsApp within a short window, while the intent is still fresh, recovers bookings that an email would rarely win back.
Every message is sent from your own WhatsApp Business number and carries the guest's name and a link straight back to their booking. The delay before the message, the wording and the link are configurable, so recovery fits how your venue runs without any code.
Watch the agent run, end to end
Why deploy this use case
A started-but-unfinished checkout triggers a WhatsApp nudge on its own, so fewer ready-to-book guests are lost.
A short delay means the message lands while the guest still wants to book, when recovery is most likely.
The message returns the guest to exactly where they left off, so finishing takes a couple of taps.
WhatsApp messages are opened within minutes, so far more recovery messages are seen than an email would earn.
Messages go out from your own WhatsApp Business number, so replies reach your team.
Set the delay before the message and adjust the wording and link to match how your venue runs, all without code.
More ROLLER automations
Questions teams ask
How quickly can we get the ROLLER to WhatsApp Checkout Recovery Integration Pack running?
Most teams are live the same day. Connect your ROLLER and WhatsApp Business accounts, set the recovery delay and confirm the message, and the agent starts running against your own data. There is nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the WhatsApp message already configured. Timing, wording and the resume link are adjusted from the IntelliPaaS dashboard, so your team can own it without engineering.
How long after abandonment is the message sent?
You choose. Set the delay that suits your venue, and the agent only messages guests who have not completed checkout by then. You can change it at any time.
Do messages come from our own WhatsApp number?
Yes. Recovery messages are sent from your own WhatsApp Business number, so guests see a message from your venue and replies reach your team.
What if the guest completes the booking first?
If checkout is finished before the delay elapses the guest no longer qualifies, so nobody who has already booked receives a recovery message.