ROLLER to Email Pre-Visit Notifications
Automated personalised pre-visit emails triggered by ROLLER waiver completion so guests receive directions, tips and add-on offers at the moment they are most certain to attend.
Most venues send pre-visit emails at the point of booking - but booking confirmation is not the strongest signal that a guest is definitely coming. Waiver completion is. A guest who has signed their waiver has taken an active, deliberate step towards their visit. They are far more likely to show up, and far more likely to engage with pre-visit content, than a guest who booked three weeks ago and has not thought about it since. This Integration Pack uses the ROLLER waiver signature as the trigger for a personalised pre-visit email. The moment a guest signs, IntelliPaaS sends a tailored message with directions, parking information, what to bring, a skip-the-queue tip and relevant add-on upsells for their specific session. No venue does this automatically today. The result is a pre-visit communication that reaches guests at exactly the right moment - reducing no-shows and giving operators a high-conversion window to increase add-on revenue before the guest arrives.
Why deploy this use case
Every ROLLER waiver completion automatically triggers a personalised pre-visit email with directions, parking, what to bring, a skip-the-queue tip and relevant add-on upsells for that guest's session.
Waiver completion is the strongest confirmed-attendance signal in ROLLER - triggering pre-visit communication here reaches guests at the moment they are most certain to show up and most engaged with the upcoming visit.
Directions, parking information and what-to-bring details reach guests after waiver signing rather than at booking - when the visit is imminent and the information is actually useful.
A skip-the-queue tip included in the pre-visit email reduces check-in congestion and ensures the in-venue experience starts positively from the moment the guest arrives.
Add-on upsells for food and beverage, upgrades or merchandise are delivered at the highest-intent moment in the guest journey - after waiver signing, before arrival - increasing add-on conversion compared to offers sent at booking.
No venue automates pre-visit emails from the waiver trigger today - operators using this pack deliver a guest experience advantage and a measurable reduction in no-shows without any manual communication effort.
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Questions teams ask
How quickly can we get the ROLLER to Email Pre-Visit Alerts Integration Pack running?
Most teams are live the same day. Connect your ROLLER account, confirm the field mapping and the agent starts running against your own data. There is no infrastructure to provision and nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the actions already configured. Everything is adjusted from the IntelliPaaS dashboard, so your operations team can own it without waiting on engineering.
How often does data sync?
The agent runs on every qualifying event in ROLLER, so records land in the target system within moments rather than waiting for an overnight batch. You can also put the Integration Pack on a schedule or trigger a run by hand when that suits your process better.
What happens if a record fails to sync?
Failed runs are retried automatically, and anything still unresolved is held in a review queue with the full error trace attached, so nothing is dropped silently. Your team is alerted and can replay the record once the cause is cleared.
Can we customise the field mapping?
Yes. Every field the Integration Pack maps is editable, and you can layer on your own conditions, filters and transformations without leaving the Integration Pack.