ROLLER to ActiveCampaign Review Requests
Automatically trigger personalised post-visit review request sequences in ActiveCampaign the moment a guest checks out of your venue.
IntelliPaaS Integration Pack for ROLLER and ActiveCampaign automates your post-visit review request process. When a guest completes their visit and checks out of your venue, IntelliPaaS triggers a personalised review request email sequence through ActiveCampaign. Satisfied guests are guided to leave a review on platforms like Google or TripAdvisor, while you can even add conditional logic to handle guests who've already provided feedback directly.
Managing review requests manually is one of the most overlooked revenue-impacting tasks in venue operations. Staff rarely have time to follow up consistently, and when they do, the outreach is often generic and delayed—arriving days after the visit when enthusiasm has faded. IntelliPaaS eliminates this entirely by automating the trigger the moment checkout is detected in ROLLER. Every eligible guest receives a timely, personalised message while their experience is still top of mind, dramatically increasing the likelihood they will take the few seconds needed to leave a positive review.
The long-term impact on your venue's online reputation is significant. A consistent, automated review request programme means your Google and TripAdvisor ratings are constantly refreshed with new feedback from genuine, recent visitors. This steady stream of current reviews boosts your search ranking, builds social proof for prospective guests researching your venue, and gives your management team a real-time pulse on guest satisfaction—all without adding a single manual task to your team's daily workload.
Watch the agent run, end to end
Why deploy this use case
Automatically trigger review requests exactly one day after the visit, ensuring high engagement rates while the experience is still fresh.
Streamline the collection of Net Promoter Scores by integrating ROLLER booking data directly with ActiveCampaign's survey tools.
Generate a consistent volume of positive reviews by ensuring every happy guest receives a prompt invitation to share their experience.
Eliminate the daily administrative burden of exporting guest lists and manually sending follow-up emails.
Create a steady feedback loop that helps operations teams identify areas for improvement based on real guest sentiment.
Complete the guest journey professionally by following up automatically, showing customers that their experience and opinion matter.
Questions teams ask
How quickly can we get the ROLLER to ActiveCampaign Reviews Integration Pack running?
Most teams are live the same day. Connect your ROLLER and ActiveCampaign accounts, confirm the field mapping and the agent starts running against your own data. There is no infrastructure to provision and nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the actions already configured. Everything is adjusted from the IntelliPaaS dashboard, so your operations team can own it without waiting on engineering.
How often does data sync between ROLLER and ActiveCampaign?
The agent runs on every qualifying event in ROLLER, so records reach ActiveCampaign within moments rather than waiting for an overnight batch. You can also put the Integration Pack on a schedule or trigger a run by hand when that suits your process better.
What happens if a record fails to sync?
Failed runs are retried automatically, and anything still unresolved is held in a review queue with the full error trace attached, so nothing is dropped silently. Your team is alerted and can replay the record once the cause is cleared.
Can we customise the field mapping?
Yes. Every field mapped between ROLLER and ActiveCampaign is editable, and you can layer on your own conditions, filters and transformations without leaving the Integration Pack.