Azure DevOps <-> ServiceNow
Automated incident creation and lifecycle synchronisation between Azure DevOps work items and ServiceNow.
Engineering teams and IT operations teams often work in separate systems, creating gaps in visibility and requiring manual duplication of information. This integration pack bridges Azure DevOps and ServiceNow via IntelliPaaS so that every new work item in DevOps automatically generates a corresponding incident in ServiceNow with a matching title and description. As engineers update the work item status and priority in Azure DevOps, those changes are automatically synchronised to the linked ServiceNow incident so IT teams always have an accurate and current view. When the work item is marked as done, the ServiceNow incident is resolved automatically, closing the loop without any manual intervention.
See Work Item to Incident Sync in Action
- A new work item is created in Azure DevOps with a descriptive title and body, and IntelliPaaS automatically creates a matching ServiceNow incident with the same title, description and an initial status of new
- The work item priority is set to one and the status changed to doing in Azure DevOps, which IntelliPaaS maps to a high priority and in-progress status in ServiceNow automatically
- The work item is moved to done in Azure DevOps and IntelliPaaS updates the linked ServiceNow incident to resolved, closing the loop between engineering and IT service management
Use Case Highlights
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