Pre-built Integration Packs, ready to deploy

Bidirectionally synchronise cases, incidents, attachments and status updates between Salesforce and BMC Helix for seamless IT and service operations.

SalesforceBMC Helix

Freshdesk BMC Helix integration: automatically create Helix incidents from Freshdesk tickets and sync status and priority changes bidirectionally so support and IT teams always share the same view.

FreshdeskBMC Helix

Azure DevOps BMC Helix integration: automatically create Helix incidents from Azure DevOps work items and sync status, priority and resolution bidirectionally between engineering and IT operations.

Azure DevOpsBMC Helix

BMC Helix Digital Workplace Azure DevOps integration: automatically create work items from service requests and sync status updates back to Helix. No manual escalation needed.

BMC HelixAzure DevOps

BMC Helix ITSM Confluence integration: automatically generate AI-written knowledge articles in Confluence the moment a Helix incident is marked Resolved, capturing title, description, comments and resolution.

BMC Helix

BMC Helix Power BI integration: automatically sync incident tickets, SLA metrics and resolution times to live Power BI dashboards. No manual report generation needed.

BMC HelixPower BI

Document resolved Helix incidents in Confluence using AI to build a living, searchable IT knowledge base effortlessly.

BMC Helix

BMC Helix ITSM Jira integration: sync tickets with AI-powered traditional Chinese translation and automatic SLA enrichment. Real-time notifications to Teams and Slack included.

BMC HelixJira

Automatically create high-priority BMC Helix incidents from Dynatrace problem alerts. Eliminate manual monitoring and accelerate IT incident response with IntelliPaaS.

DynatraceBMC Helix

Email BMC Helix integration - automatically create Helix ITSM incidents from inbound emails containing outage keywords. Incident subject, urgency and priority set automatically with no manual logging.

BMC Helix