Pre-built Integration Packs, ready to deploy

Salesforce BMC Helix ITSM integration: automatically migrate user records into Helix ITSM People templates and keep identity data in sync as roles and departments change.

SalesforceBMC Helix

Bidirectionally synchronise cases, incidents, attachments and status updates between Salesforce and BMC Helix for seamless IT and service operations.

SalesforceBMC Helix

Microsoft SCOM BMC Helix ITSM integration: automatically create and update Helix ITSM incidents from System Center Operations Manager alerts with status, details and resolution notes synced bidirectionally.

BMC Helix

Freshdesk BMC Helix integration: automatically create Helix incidents from Freshdesk tickets and sync status and priority changes bidirectionally so support and IT teams always share the same view.

FreshdeskBMC Helix

BMC Helix Workday integration: automatically create and update employee records in Workday from Helix Business Workflows process templates. Positions, compensation and benefits stay accurate.

WorkdayBMC Helix

BMC Helix Digital Workplace Microsoft Exchange integration: automatically create Exchange groups from service requests with membership, permissions and communication policies validated before provisioning.

BMC Helix

BMC Helix Digital Workplace Coupa integration: automatically create purchase orders and requisitions from service requests with item, quantity and financial details validated before submission.

CoupaBMC Helix

BMC Helix ITSM AWS Support integration: automatically create AWS Support cases from critical incidents with severity, narrative and attachments transferred for fast cloud triage.

BMC Helix

BMC Helix ITSM xMatters integration: automatically create xMatters events from critical incidents with severity, category and description transferred for immediate on-call notification and escalation.

BMC Helix

BMC Helix ITSM Slack integration: automatically post new incidents and work notes to Slack channels so IT teams can collaborate and respond without switching platforms.

SlackBMC Helix

BMC Helix ITSM Azure DevOps integration: automatically create and sync work items from incidents bidirectionally. Status, comments and attachments stay aligned across both platforms.

BMC HelixAzure DevOps

BMC Helix ITSM Jira integration: automatically create Jira issues from Helix problem records and keep status, comments and attachments in sync across both platforms.

JiraBMC Helix

BMC Helix ITSM Jira Service Desk integration: automatically sync incidents bidirectionally with real-time status, comment and priority updates across both platforms.

JiraBMC Helix

BMC Helix ITSM Salesforce Service Cloud integration: automatically sync incidents and cases bidirectionally with status, attachments and notes updated in real time across both platforms.

SalesforceBMC Helix

BMC Helix Operations Management ServiceNow integration: automatically create high-priority incidents from monitoring events. Route infrastructure alerts into your ITSM queue without manual escalation.

ServiceNowBMC Helix

Splunk BMC Helix ITSM integration: automatically create Helix ITSM incidents from critical Splunk alerts with event details, severity and network context transferred for immediate IT response.

SplunkBMC Helix

BMC Helix ServiceNow integration: automatically create matching incidents, sync comments, priority changes and attachments in real time. Eliminate manual ticket re-entry across IT teams.

ServiceNowBMC Helix

IBM QRadar BMC Helix ITSM integration: automatically create Helix ITSM incidents from QRadar security offences with offence details, severity and supporting evidence transferred for fast SOC response.

BMC Helix

Jira BMC Helix ITSM integration: automatically create Known Error records in Helix ITSM from resolved Jira issues with root cause summary, workaround steps and affected component transferred.

JiraBMC Helix

AppDynamics BMC Helix ITSM integration: automatically create Helix ITSM incidents from application performance alerts with affected component, severity and alert data transferred for fast triage.

BMC Helix

Azure Alerts BMC Helix ITSM integration: automatically create Helix ITSM incidents from Azure Alerts with severity, description and metrics transferred for immediate IT response.

BMC Helix

Azure DevOps BMC Helix integration: automatically create Helix incidents from Azure DevOps work items and sync status, priority and resolution bidirectionally between engineering and IT operations.

Azure DevOpsBMC Helix

Azure Monitor BMC Helix ITSM integration: automatically create Helix ITSM incidents from Azure Monitor alerts with alert details, severity and affected resource transferred for fast outage response.

BMC Helix

BMC Helix Digital Workplace Azure DevOps integration: automatically create work items from service requests and sync status updates back to Helix. No manual escalation needed.

BMC HelixAzure DevOps