Dynatrace to PagerDuty Escalation
Automatically trigger PagerDuty on-call escalations the moment Dynatrace detects a problem, eliminating manual monitoring and slashing mean time to respond.
When Dynatrace detects a critical performance issue, your on-call engineers need to know immediately. This Integration Pack automatically triggers a PagerDuty escalation the moment a new problem is logged in Dynatrace, eliminating manual monitoring and ensuring the right team is alerted without delay. IntelliPaaS listens continuously for new Dynatrace problem alerts, extracts the issue details and pushes them directly to PagerDuty to create an escalation assigned to the correct on-call group. Critical problems are addressed the moment they occur.
The window between when Dynatrace first detects a problem and when an on-call engineer begins investigating is where incidents become outages. Every minute of unactioned alert time compounds the business impact—longer downtime, more affected customers, greater reputational risk. Traditional monitoring workflows that depend on someone watching dashboards or manually forwarding alerts introduce unpredictable delays, especially outside business hours. IntelliPaaS removes that dependency entirely by automating the detection-to-escalation chain so the PagerDuty notification reaches your on-call engineer within seconds of the Dynatrace event firing, at any hour of the day or night.
Beyond the immediate response time improvement, this integration creates a more disciplined and auditable incident management process. Every Dynatrace problem that triggers a PagerDuty escalation becomes part of a structured incident record with timestamps, severity data, and resolution tracking. Engineering leaders can analyse this data to identify recurring problem patterns, measure improvements in mean time to respond and mean time to recover, and make evidence-based decisions about where to invest in observability coverage or infrastructure resilience. The result is not just faster incident response—it is a continuously improving operational posture built on clean, connected data from your monitoring and on-call platforms.
Watch the agent run, end to end
Why deploy this use case
Dynatrace problems instantly trigger PagerDuty escalations to the right engineers.
Escalations are automatically assigned to the appropriate on-call group every time.
Engineers stop watching dashboards and let IntelliPaaS trigger the response.
Teams are notified and can act the moment Dynatrace detects an issue.
Structured escalations replace noisy manual alerts with clear actionable information.
Every Dynatrace problem detection automatically triggers a PagerDuty escalation to the correct on-call group - no manual handoff required.
See Automated On-Call Escalation in Action
Watch how IntelliPaaS detects a Dynatrace problem and automatically creates a PagerDuty escalation assigned to the correct on-call group in real time.
Questions teams ask
How quickly can we get the Dynatrace to PagerDuty Escalation Integration Pack running?
Most teams are live the same day. Connect your Dynatrace and PagerDuty accounts, confirm the field mapping and the agent starts running against your own data. There is no infrastructure to provision and nothing to deploy.
Do we need to write any code?
No. The Integration Pack ships with the trigger, the agent logic and the actions already configured. Everything is adjusted from the IntelliPaaS dashboard, so your operations team can own it without waiting on engineering.
How often does data sync between Dynatrace and PagerDuty?
The agent runs on every qualifying event in Dynatrace, so records reach PagerDuty within moments rather than waiting for an overnight batch. You can also put the Integration Pack on a schedule or trigger a run by hand when that suits your process better.
What happens if a record fails to sync?
Failed runs are retried automatically, and anything still unresolved is held in a review queue with the full error trace attached, so nothing is dropped silently. Your team is alerted and can replay the record once the cause is cleared.
Can we customise the field mapping?
Yes. Every field mapped between Dynatrace and PagerDuty is editable, and you can layer on your own conditions, filters and transformations without leaving the Integration Pack.